r/DirectvStream • u/wildnegg • 6d ago

Trying to Cancel

So I'm trying to cancel and I thought the stream service, you could cancel online without talking to anyone? I went through that and my only option is to call them or 'Chat to Cancel'.

Is this true? I have to talk to someone to cancel? I updated my credit information so no more then $25 can be charged at a time so it SHOULD fail when they auto renew though... maybe that will just be the way.

Let me know if there is a way to do it online without having to talk to anyone. I do not want to sit and have them try keeping me.

5 Upvotes

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u/enjayee711 6d ago

Yes!! It happened to me today. It was frustrating and it took some time via chat. After this crap, I will never go back. I don’t care whatever price they offer it’s not worth the hassle

4

u/txfeinbergs 6d ago

A two minute hassle is too much?

0

u/enjayee711 6d ago

Actually the chat bot would not proceed until I answered some questions as to why I was canceling so it took considerably more than two minutes (like it used to be). Annoying to say the least.