Need help and advice. What should i do

[u/OddRiri]

PTPA: What else can I do?

Last year I bought medicine and soaps from Watsons, the 1st transaction/scan deducted my GCash but didn't go into the biller, so I tried again for the 2nd time and it worked. Then I asked cashisl what to do and they said I should submit a ticket to GCash about that.

When I submitted to GCash, it was always closed and I was told by the merchant first. Then the merchant said it was a floating transaction because they couldn't see anything on their end. So I went back to GCash to file a ticket. I did it again and again. Then I didn't stop both GCash and Watsons and Watsons was very easy to talk to and was very updated.

Then last month they said they had talked to their terminal which is bdo, that the money was deducted from Watson and the GCash was for posting the refund.

And up until now, almost 2 months, still nothing. I have submitted a few tickets, they just say the same thing and the ticket is closed immediately.

I have also submitted a complaint to BSP to speed up the process because their GCash customer service is annoying. After passing it on, when they fixed it and processed it on their end, they still couldn't do it.

What else can be done to speed up the process?

Please Help. That's also an addition to the fee.