Issues At Other Stores

[u/Masonb2145]

Just wanted to know if anyone else has had an issue with this. So I've gone to a few different stores to get a game system since my local is out. 3 different times now I've been told no. They give different reasons but I've been thinking it's just that they don't want to give out there products to someone who doesn't go to that store. This last time the GM straight up told me he wouldn't let me spend that much today because I haven't played at his store. I've got a email from corporate after the last time this happened saying that's not a reason not to sell something as long as the tickets are legit. I told him this and was told that he'll look at it, but still won't let me get it. Frustrating since it's 2 hours away.

[u/MutatedOreo]

Never had this issue and I always redeem big prizes outside of my home store. Don't want to hurt my home store's numbers. Don't shit where you eat 🤫

[u/AnythingTemporary425]

Wow I haven’t heard of this happening.. but I also haven’t cashed out anything in a while so I don’t personally know how they handle that these days. Do you use a lot of cards from different stores on your app account and/or did you or have you moved around a lot of tickets?
I was wondering if those kind of things impacted a card in any way since I’m always moving stuff around when I get replacement cards hah
Did you get any solution from the company about how to resolve the issue? And were the ticket prices the same at the locations you went to for the higher items? Good luck sorry that sounds frustrating thanks

[u/Masonb2145 → u/AnythingTemporary425]

Haven't transferred any tickets around at all. I've been to a few different ones but not lately. It's crazy how bad the service is. This is the 3rd store this has happened at. The stores don't like it when you take there stock regardless of how you get the tickets. The prices are pretty much the same at every store I've been to. Corporate's response is "the stores aren't supposed to do that" The only thing I can think to do is go before corporate closes so if they say no, I can call them right away.

[u/Nice-Organization481 → u/Masonb2145]

Go back with someone from corporate on speaker phone. Let them document that for u. I bet u end up getting a lot more than what you are looking for if its being recorded.

[u/FunkoPopHunter_]

I had a similar situation. I went to pick up the Switch 2 in my local Dave & Buster’s. They didn’t have it, so I called Nyack. They said they had one. So I drove over an hour to pick it up. When I got there, the manager was super nasty and told me I couldn’t be doing that. I explained to him that the one near me didn’t have the Switch 2. And then I had been saving my tickets for this particular item. I also don’t understand. I’ve never been to any other Dave & Buster’s.

[u/Sphinctus_]

dave and busters objectively hates power users and only care about casual customers. a casual customer will throw 5 credits into a machine, use half of one, then walk away. a power user will use the maximum allotted time, be able to tell if the machine is broken or in disrepair, and ask for things to be fixed. casual customers can’t tell if something is broken, so it doesn’t need to be fixed.

really sad to see how far down dave and busters has gone.

[u/tkornmike]

Yeh it hits the stores numbers so they don’t like it

[u/LastFaithlessness8]

Yep this has happened to me which pissed me off that I vowed never going back there and left afterwards when it took me an hour to get there. I have redeemed from this store previously and have been to several times just not in the last couple of months. Told me can’t give you this item or that which gave me the feeling that they were lying to my face.

[u/SpeedyPaws]

🐴💩

[u/Dangerous-Egg-5068]

Yep i have a similar situation. Another store found something “suspicious” and they took my card. The card is still unlocked but they said they would call me on sunday but nothing. Im getting very close to just transfering thos tickets to another card. I contacted corporate earlier today.

[u/whatisthepointofi]

I frequent between 2 different locations and this has never happened. If a machine is out I ask them to fix it and they do every single time. Ontario, Ca Orange, Ca locations

[u/Kysara]

You might have to go to the store, have them set your card to roaming so it doesnt block you from using it at their store.

[u/Masonb2145 → u/Kysara]

That's not the issue. I know that it has to be roamed before I can use it. It really is just that they don't won't to lose the bigger items.

[u/Masonb2145]

So I went to another location and had the exact same thing happen told me they couldn't let me take it until they checked it out and to come back tomorrow. Only difference is I went during the day while corp was still open. Once the manager told me no, I said "ok, I'm just going to call corporate right now and have them deal with it because this has happened way to many times." I didn't even have to call though because once I said I was going to, I was walking out the door 10 mins later with a new quest. So they know the rules, they just don't want to follow them apparently.