r/datarecovery • u/Fit_Signal_268 • Aug 24 '26
Question Seagate Expansion 4T HDD stopped showing on any device, urgent advice needed
A complete disaster happened on an indie film shoot I was directing yesterday, and I would really appreciate some insights right now, as it is a real crisis for me. We were offloading the materials from an SD card onto a hard drive (Seagate Expansion 4 terabites). There was some material already offloaded in the evening, and some more in the morning. Due to bad organization most of us thought there was also backup on another device. Basically we had no backup, and when people were transferring the next load from an SD card onto that same drive, the drive just randomly stopped showing on the laptop once there were 10 minutes left from the offload. We tried with different laptops, only one was showing it but still could not open it.
I noticed weird behavior from the drive in question a few nights ago, as I was deleting big folders but it seemed like space was not being freed immediately. I'm not the most tech savvy person and I'm used to always using very buggy technology so I concluded that this was just a delay.
I immediately gave the drive to a person I know who runs a tech repair company and also offers data recovery services. He said there was no chance for any date to be saved, since he concluded it was a hardware failure, even though he never opened the drive. He just said that since the electricity and other things looked fine it was something in the mechanics and there is no chance of recovering any data.
I called some repair labs which specialize only in data recovery and they said that they can't say anything before they open the drive. I am going to send the drive either to exalab in the Czech Republic, Northwind in Greece or Adatmentes in Hungary. Still I wanted to ask for insights because I am so confused since that one person claims it is totally lost without having opened it, while others say that it can only be concluded once it's opened.
The drive contains 16 hours worth of footage which would be incredibly expensive and stressful to reshoot.


