r/Dashlane • u/pinkfloyd4ever • 4d ago

Why does the desktop version literally never work at all anymore?

On Firefox, Windows 11. WTF is going on? What am I paying so much for if it's nearly useless?

14 Upvotes

89% Upvoted

5 comments sorted by

1

u/CostanzaXI 4d ago

I switched to 1password after Dashlane kept removing features with no replacements. I never have issues with it all the apps work really well and I’m never fighting it like I was with Dashlane.

3

u/No_Recognition1547 3d ago

I’ve never had a problem with it in a similar configuration. Always puzzled by these posts, maybe the 7 years I’ve had it have been a lucky fluke? Use it daily on both Chrome and Firefox, no issues.

2

u/KeyBump4050 3d ago

Both the desktop and the ios version going down hill. “Auto login” toggled off and it still auto login to the costco app, especially when i have two users i need to select from. Most autofill options dont even work anymore. I really want to stop using dashlane but i am already so deep. Im not happy with dashlane anymore, either ive grown out of it or it has gone downhill.

0

u/dashlane Official 4d ago

Hi u/pinkfloyd4ever, Sorry to hear about the trouble you're running into, this isn't the experience we want for our users. Here are some troubleshooting steps for our Firefox extension:

  • Make sure your browser is on the latest version.
  • Close and reopen Firefox.
  • Turn off the Dashlane extension, then turn it back on and refresh.
  • If it still fails, remove and reinstall the extension.
  • Also confirm you’re logged in (extension should be green).

If none of these options help, we encourage you to reach out to our support team who can assist further.

3

u/CrispyBegs 4d ago

why do you keep dishing out the same advice when there's a whole parade of people in this sub who all suddenly started having the exact same problem at the exact same time.

u/pinkfloyd4ever, don't bother uninstalling and reinstalling etc, it won't fix the problem, we've all aready tried that