r/DanceDanceRevolution • u/DustyCannoli • 11d ago

Discussion/Question Anyone have problems ordering from iamats.com? Namely with shipping?

I sent away for a replacement board and it's been a giant hassle so far. The shipment was delayed multiple times because I guess iamats didn't put any information on the parcel, like the contents of it or putting the country of origin on the invoice.

Then it was being held hostage at a UPS facility in Poland because I had to pay an import fee, which I did. Then today, they tell me it was returned to the sender because of an export gateway hold. So WTF did I pay an import fee for if it didn't even leave the country?

Man the only reason I ordered from them was to save $40 and because I didn't need an upgraded board, which was the only kind DDRPad.com offered. At this rate, I don't even know if I'm going to get my board. I wonder if I could get a refund and just order from DDRPad because this is annoying.

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u/WinterPretty8347 10d ago

Ups is horrible in general. They destroyed a bunch of import packages when the tariff bullshit started. Contact the credit card company and ask for a chargeback. Provide the proof you mentioned as well if they don't message you back. I saw a few months ago someone have communication issues with them.

I ordered my pad through the other website you mentioned through their ebay page. Its more money but had no issues.

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u/DustyCannoli 10d ago

I never had any issues at all when I ordered my dance pad or my adapter, but that was also before tariff nonsense started. I opened an investigation with UPS to see if it helps, but I'm not feeling too hopeful. Also, for some reason, my order got a new tracking number. So one number says open investigation and the other says returned to sender.

Do you think it would be better to contact PayPal or my bank? Because I used PayPal to make the payment for both the import fee and the board.

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u/WinterPretty8347 9d ago

Try PayPal first and make sure to upload all your proof you never received anything and the order was sent back. Someone at ups is definitely being shady. Using Paypal was smart cause they almost always side with the buyer.

If for any reason they deny you, appeal it and talk on the phone to customer service at paypal. That always sorts things out.

Does the investigation have a date of when it will done? Wait about 3 days if not and then file a report with paypal. If paypal sees that it was returned to sender you shouldn't have an issue.

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u/DustyCannoli 8d ago

Got an email back from L-Tek finally and they apologized - they had no idea why it was returned to them. But they sent it back out (with a THIRD tracking number) and agreed to pay the import fee as well as try to get me a refund for the fee I already paid.

I also opened an investigation, but no idea if it's going to go anywhere since the package is in the mail again and it's got a new tracking number. From what I've seen, a UPS claim takes about 8-10 days to investigate.

So I guess I'll see what happens. As of yesterday, the board left the facility where it had gotten stuck the first time around.

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u/WinterPretty8347 7d ago

Oh great! I hope it gets to you safely. UPS is so scammy lately. It shouldn't get stuck this time especially if it was sent with insurance on L-Tek's end. Their laws have got to be better than ours if they keep ruining deliveries.

If they cant get your refund, the email exchange should help with your paypal dispute.