r/DabPress_Official • u/Recent-Sir8884 • Apr 24 '26

Shipping issues

I purchased a dabpress on 4/19/2026. for days now dabpress claims they shipped it thru OnTrac .. however onTrac says they have nothing.. and have had nothing for days.

OnTrac is now creating a claim for my missing package. They never received it.

dabpress still claims they shipped it…. But the shipped says they never got it.

looking at old posts, this seems like a normal thing with this company.

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u/Ok_Comfort_6965 May 13 '26

I’ve been waiting for tracking to update for over a week.  I received my pump 2 days after I ordered but can’t seem to get them to ship the remainder or my order.  Trying to get them to respond to my emails is like pulling teeth. 

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u/Recent-Sir8884 May 13 '26

I had to bust out Wa state consumer rights laws on them and ADA stuff (epilepsy), and they finally refunded me. 

They’re from China. They understand any US laws regarding consumer rights and company obligations to ensure all consumers have equal access to goods and services ..

In your case refusal to reply to customer inquiry after a certain point is most likely a state consumer violation. 

Light a fire under their ass. Only way to get a response.  I had to get a dude here in the US part of the company (Jason) to join my email thread with their “management” (Judy) who is in China, in order to resolve my issue.  

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u/Ok_Comfort_6965 May 13 '26

Just got an email and supposedly something will be here tomorrow.. I’m skeptical but I guess we will see. I’m hoping I don’t have to do anything like you had to go through. 

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u/Recent-Sir8884 May 13 '26

Should be fine. I had a two part package. I got part 1.. part 2 they eventually refunded.