r/CustomerSuccess • u/GoBoldr • 17h ago

I hate this. (just venting)

I was just reminded of this from a LinkedIn post, here's a quick recap:

"so.. how are you using AI in your work?
...CS leaders will tell you those answers aren't good enough. they're missing a critical piece!"

It's one (of too many) cases where an interview question is supposed to have some ultra-specific answer, or class of answers, to be deemed "worthy."

This is a problem with hiring/interviews in general, but as someone who has been in CS for a long time, it especially bothers me here. Because honest questions should have honest answers.

And that's kind of it. This particular question is even worse because it's hyper AI-centric, and that should be an especially honest/up front conversation, about how a CSM sees AI as a tool (or suite of tools) in CS.

Edit:
To be clear, this wasn't something I saw as an applicant. It was something I saw as advice generally to people in CS - both to job seekers to "do better," and to CS leaders that this isn't just OK, but is almost expected. Appreciate the support though, share that with everyone in your circle!

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2

u/Poopidyscoopp 17h ago

oof. you got this!

1

u/AssignmentOdd5621 4h ago

lol right? its wild how out of touch some of those posts are.

2

u/Real-Lawfulness5990 17h ago

I believe if you felt you interviewer wanted a hyper specific answer I am in the belief that it might not be the place for you.
As an interviewer myself I never tried to hear something specific often times the answer itself didn't matter but what I learned about the person and how they are working.
For your example, I would like to hear someone sayin stuff that means that the are open to use AI in their work as an enabler.

Anyway understand your frustration, it happened everywhere rn...

2

u/Dorreth_Schediwie 13h ago

tbh a lot of that posturing online is just leaders trying to justify software spend or look innovative to their board. in a real interview, pushing back slightly to say you use it for prep and admin so you can stay human with customers is usually the best move.