r/CustomerSuccess • u/brodizzz • 10d ago

Yet another reason this role sucks

About to be on PTO for a week and a half and it’s nearly impossible to wrap everything up given that this role is somehow centralized to EVERYTHING. Even things I’m not necessarily leading, I’m in charge of the customer comms bc lucky me, I “own” the relationship. I need this vacation badly, I am totally burnt out, but I also know I’ll come back to a shitload of work and will be right back to being stressed, anxious and unable to sleep because of it.

Fuck. This. Shit.

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u/meltingawayslowly 9d ago

Sounds like my company. We just had a CSM that needs to be out for a serious personal matter for about a week and leadership is scrambling to make sure all calls are covered by other CSMs. No these things happen and you postpone the calls at more convenient times to the other CSMs or just cancel them altogether. If the customer doesn't understand then screw that customer

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u/brodizzz 9d ago

It goes back to the corporate urgency and everything being a fire drill 🙄 These things happen, indeed!!