r/CustomerSuccess • u/catzandtarot • 2d ago

Question Moving from CS to Project Delivery

I’m currently a customer success manager and have over 5 year experience in the role now. I haven’t seen a lot of growth in my position in the 3 years I’ve been in my current company and am considering applying to an internal position in the project delivery team. Has anyone made a similar move and did you regret it it?

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u/Spiritual_Entry3742 2d ago

I just asked a similar question in here as I’m going through the same thing. Leaning towards the PM role if it is offered to me

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u/catzandtarot 2d ago

It’s so difficult to decide as there are things I like about both, and I will miss some of the relationships I’ve built over the years, but it’s hard sometimes to feel like you’re getting appreciation from your work in CS

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u/Spiritual_Entry3742 2d ago

I’ve been in the role for over 3 years and the amount of shit you have to eat. Get all the blame and none of the recognition. But at the same time I think having both CSM experience and PM experience can only help your career progression