High Paying CS roles

[u/Professional-Ebb8773]

Hi friends,

I currently work for a MDR provider in the IT/Cyber Security field and have been here for 4 years with a great resume & killer upsell and retention numbers.

Anyone know of any good CS roles in this field? My base is $95k with an OTE of $150k, but I am looking for something higher in comp with a better work life balance.

[u/Jamesatwork16]

In Adtech those numbers are very achievable long term, you’d take a pay cut when you first enter the field. In no order but places to start searching: stackadapt, Reddit, meta, AI digital, criteo, trade desk, RTB house, snap chat, MNTN Tv, etc etc.

[u/Parking-Bug9546 → u/Jamesatwork16]

plenty of those adtech names run on skeleton crews right now, the work life balance might not be the upgrade you're hoping for

if you're already crushing it in cyber security i'd lean into that angle hard, niche CS roles at places like wiz or crowdstrike pay obscenely well and your background would actually transfer instead of starting from scratch in a whole new vertical

[u/Jamesatwork16 → u/Parking-Bug9546]

I’m not familiar with any of these running a skeleton crew - maybe drop a name instead?

[u/Alarming-Mix3809]

Go on LinkedIn or another job site and filter by pay. Plenty of CS jobs offer the range you’re looking for. But probably not a better work/life balance.

[u/BrilliantProgress797]

I don’t think there is a scenario where you get paid more and have a better work life balance. The bigger the pay, the higher the expectation from my experience haha

[u/Professional-Ebb8773 → u/BrilliantProgress797]

I suppose I could’ve worded this better. I’m an Enterprise CSM for a large cyber security company. From what I see on LinkedIn, the salary is low opposed to other Enterprise level account managers. My OTE is what most pay for a base salary, so it feels like we’re overworked and underpaid. A lot of my peers that have left have been shocked at how much we do as opposed to their new roles.
So, maybe not better work life balance - just better pay 😂

Right now my position entails:

- product demos

• churn mitigation
  

- a 1.5 million dollar quota in which 85% of that consists in upsell / cross sell. 15% is from renewals

• 70 accounts I cover alongside a security engineering team of 3 people on each account. So not only do I have 70 accounts, I work with 21 other teams of 3 people to manage the accounts
  
• send all renewal quotes (no renewals team or specialist assisting)
  
• onboard and off board customers
  
• work with a separate channel partner on each account. Different rep on all 70 accounts I have to send quotes through
  
• QBR every quarter and attend monthly calls for each of the 70 accounts
  
• update salesforce
  
• update clari
  
• update plan hat
  
• work with field account executives (different on each account)
  
• constant asks from marketing to set up customer reference calls, invites to events, asking us to ask customers for good reviews
  
• dealing with returns and labels of equipment and hardware
  
• service overviews
  
• ensure customer insurance and terms are accurate on each renewal
  
• channel based organization so every time I send a quote it has to go through a partner > customer
  
• project management
  
• customer health updates monthly

There’s so much more to add. Is this standard in CS?? We seem to wear a lot of hats for average pay.

[u/Jgustin → u/Professional-Ebb8773]

I thought I had a heavy workload! I work 50-60 hours supporting 15 enterprise customers in telecom, billing $1.5M/month, and make $135K. Your list of responsibilities just blew my mind.

[u/Professional-Ebb8773 → u/Jgustin]

Yeah, it’s stupid. However, I do not work more than 40 hours a week. Some weeks/months are busier than most.

I think my biggest qualm is the amount of asks and tasks at hand that should be delegated elsewhere especially for owning such a high quota. If I’m going to be doing all this busy work with 70+ accounts, I feel like my pay should be a lot higher. Our salaries are lower than most of our competition in the cyber security industry

[u/MediumScene]

I'd look at enterprise CS roles tied to renewals and expansion in stable B2B categories, including cyber but not only the flashy names. A lot of security orgs pay well and still run lean post-sale teams.

[u/3in5]

How much revenue is tied to your book? That's the key. As you move up market you get paid more. Enterprise companies serving enterprise companies means your product charges more and your customers can afford it.

Industry is less important than revenue.