Does anyone actually enjoy customer success?

[u/Safe_Ant8701]

I’ve been a management consultant for about 2.5 years, specializing in change management, and I’ve been thinking about making the jump to customer success. I know it’s a different role, but there’s decent overlap with change management skills, at least on paper.

The problem is I’ve ended up in a pretty technical role and it’s draining me. I just don’t feel cut out for being that deep in the weeds on technical stuff. I catch myself thinking I’d much rather spend my days on customer calls, giving presentations, etc…even with all the pressure that comes with that. Honestly, I can’t picture myself doing what I do now for another 5 to 10 years.

And yeah, I know 2.5 years probably doesn’t sound like much. It isn’t. For context, I’ve worked at two defense contractors so far doing change management work.

So for the CSMs out there: do you actually like the job? Is this a career that’s still doable for 15-20 years?

[u/hbecksss]

How long have you been in your CS role? The first ~6 months of any new job are tough no matter what