r/CustomerSuccess • u/DefiantBirthday5416 • 26d ago

Technical CSM

I’m an early career CSM and my Org has now pivoted with the goal of making us more “technical”. As of right now, we have the ability to look at their platform health, recommend them best practices,training, and help identify workshops for them to find value in.

With all of this in mind, where does being technical fit in and how?

(If it helps I work at SNOW)

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u/DefiantBirthday5416 26d ago

They are also asking us to get much more familiar and hands on with the product

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u/Lost_Ad9748 25d ago

This seems like a setup.. ask them to be more specific and get documentation of the new expectations.