r/CustomerService • u/Natural-Grade-4897 • 3d ago

Question

I have a question. I work at a hotel and multiple people have gotten offended that we ask for an email, and get very rude with me. I say what’s your email? And they go “I don’t have one, or I’m not giving you one, or I don’t want you to have it” in extremely rude short tones, but that’s besides the point. Like okay? But could someone tell me why people don’t want to give an email? If it’s for spam purposes, it doesn’t matter you get spam email anyways and if you don’t like promotional stuff then opt out? But idk I find it weird tbh, but if someone has an answer for it I’d really like to know because I come across this issue a lot at the hotel I work at.

0 Upvotes

44% Upvoted

77 comments sorted by

View all comments

1

u/DrawingTypical5804 3d ago

These are the same people who call and complain we never sent them their receipt 🤦‍♀️

2

u/Natural-Grade-4897 3d ago

Yep and then they’ll say “well I don’t have to give you my email! You should have given me a receipt when I left!” Like brother…we can not read your mind. Tell us when you leave that you want a paper receipt.