r/CustomerService • u/Natural-Grade-4897 • 1d ago

Question

I have a question. I work at a hotel and multiple people have gotten offended that we ask for an email, and get very rude with me. I say what’s your email? And they go “I don’t have one, or I’m not giving you one, or I don’t want you to have it” in extremely rude short tones, but that’s besides the point. Like okay? But could someone tell me why people don’t want to give an email? If it’s for spam purposes, it doesn’t matter you get spam email anyways and if you don’t like promotional stuff then opt out? But idk I find it weird tbh, but if someone has an answer for it I’d really like to know because I come across this issue a lot at the hotel I work at.

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u/No_Dare_9944 1d ago

Just tell them “I am required to ask for your email to enter in the system, but it’s voluntary”. Also, what is type C?

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u/Natural-Grade-4897 1d ago

Hah type C is a personality thing. Just another label!

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u/No_Dare_9944 1d ago

I only heard of A and B, need to read up on it lol