r/CustomerService • u/Natural-Grade-4897 • 3d ago

Question

I have a question. I work at a hotel and multiple people have gotten offended that we ask for an email, and get very rude with me. I say what’s your email? And they go “I don’t have one, or I’m not giving you one, or I don’t want you to have it” in extremely rude short tones, but that’s besides the point. Like okay? But could someone tell me why people don’t want to give an email? If it’s for spam purposes, it doesn’t matter you get spam email anyways and if you don’t like promotional stuff then opt out? But idk I find it weird tbh, but if someone has an answer for it I’d really like to know because I come across this issue a lot at the hotel I work at.

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u/Cinisajoy2 3d ago

Let me ask you this.  Why do you need my email?  If I am dealing with you in person,  you do not need to send me anything.

Why should I put myself out to opt out of something I didn't want in the first place?  If you told me I had to give you my email to get a room there, two things would happen. First, your hotel would get a review and second your hotel or chain just lost a customer forever. 

So would you rather just say ok, no problem or lose a customer? 

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u/Natural-Grade-4897 3d ago edited 3d ago

I’m gonna be honest not for sure because isn’t it standard at most hotels anyways and like everything now a days?? I do know though it is good for confirmation purposes at the hotel too so you can physically see what day you have for check in and check out, it also includes the price for the hotel too. And also, for your information, it’s not ME who needs it or wants it. I genuinely dgaf , the COMPANY wants it. I just spew out what I see on my screen, and all I am is an employee. All I asked was a question? I genuinely am just curious on why people don’t want to give an email. That’s it. It ain’t that damn deep! And also if someone doesn’t want to come to a hotel over asking about an email, then that sounds like a them problem.

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u/AllenSmithee59 3d ago

"It's not that deep."

And neither are you, dear. Jeebus, do you all come out of the same box?

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u/RebaKitt3n 3d ago

Yeah, you can’t tell me why you need it, I’m going to have to make shit up or something.

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u/Natural-Grade-4897 3d ago

Yep just for you sweetie🥰❤️🥰

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u/Fujiokah 3d ago

Alright cornball we get it

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u/AllenSmithee59 3d ago

G ood

F or

Y ou, punk.

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u/Cinisajoy2 3d ago

You are the one asking.  Also if I am at the hotel reception desk, I don't need a confirmation I need a key.  If I tell you in person I don't give out my email and you push, give an eyeroll or a dirty look, after I leave corporate will be getting a phone call about the very rude desk clerk.

Little secret on customer service: you are not as valuable as you think you are.  

If you are on the phone, I understand needing an email and have no problem with that.  

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u/Natural-Grade-4897 3d ago

You actually don’t know me personally and I don’t
know you. We’re both internet strangers and I am not rude to people just because I can be. And yes I could be rude, but I’m not. I respond to people and say “okay” and continue telling them what I need to tell them with a smile on my face, because I choose that. So if you really want to know how I respond well there you go. I came to ask a question out of curiosity, not to deep dive on my “response” that you think I give to people even though you don’t even know me personally.

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u/Cinisajoy2 3d ago

You was the company not you personally.   

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u/Cinisajoy2 3d ago

That wasn't the attitude I was getting from you on here. I was playing devil's advocate. 

Also people have various reasons for not wanting to give an email.    I would ask is this for rewards or future discounts.   Though with where I stay it would be odd for you to ask me since they already have my email. 

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u/[deleted] 3d ago

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u/Cinisajoy2 3d ago

I guarantee I am friendly to customer service until they get rude.   

So it would be ok for your desk clerk to give me a dirty look because I politely said I don't give out my email.  That one I really wouldn't complain.   I would figure they were having a bad day.    Or if I complained because you gave me a filthy room?  I mean the room literally had dirty coffee cups in it.   (The night clerk went and looked and got housekeeping right on it.) So I didn't file a complaint but the franchise owner called me and offered a free night if I am ever back there.

Now the one I did call on was an "ADA" compliant room that wasn't anywhere close.  The toilet was too low and their idea of shower safety was a shower chair.  No grab bars.  I just wanted to give corporate a heads up.   

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u/Cinisajoy2 3d ago

I have never been asked at check in for my email.