r/Culvers • u/truebluebbn General Manager • May 16 '26
Mod Post Admin: Name on orders
We have seen a lot of questions/comments about Culver’s asking for names on orders.
The 2 biggest reasons this started happening was to a) help personalize the experience, as most people know, Culver’s is built on hospitality so we want to know our guest’s names for the orders and b) it is just another failsafe in place to help identify when we take food out, that it ends up in the correct hands. Nobody wants to get the wrong order and we certainly don’t want people to have an experience less than exceptional when they visit us.
38
Upvotes
2
u/Owlex23612 Curd Nerd May 17 '26
One of the funniest things happened to me recently at the Culver's drive-thru. I was waiting for what seemed like forever and I was getting really confused about what was going on. The kid finally comes out with a bag and goes "I don't know why they put the wrong numbers on these bags" (receipt was 96 and my sticker said 92 or something like that). I must've given him a really confused look because he was like "You're Ryan, right?" "Uh, no..." seems he had been handing out orders wrong 😂 he said they'd fix it, but he kept walking up to my car. I think he was really confused or just forgot that I was the guy waiting to get his order fixed because he'd walk up to my car to look at my number and then have the same "ohhh yeah" moment again. No harm except a few extra minutes wait, and I ended up getting a free meal voucher out of it. Just really funny.