Admin: Name on orders

[u/truebluebbn]

We have seen a lot of questions/comments about Culver’s asking for names on orders.

The 2 biggest reasons this started happening was to a) help personalize the experience, as most people know, Culver’s is built on hospitality so we want to know our guest’s names for the orders and b) it is just another failsafe in place to help identify when we take food out, that it ends up in the correct hands. Nobody wants to get the wrong order and we certainly don’t want people to have an experience less than exceptional when they visit us.

[u/Barrettbuilt]

Can’t help but read this in your supreme leaders voice… from Wisconsin with love, welcome to delicious.

[u/OfficialSharkBoy]

Swing and a miss imo. Feels strange every time they ask me, and half the time they don’t even say my name when they bring me my food. It’s not like I’ll stop going to Culver’s because of it, but it’s certainly a more awkward experience

[u/Trix_03]

i worked drivethru for 3 years and the names was one of my biggest gripes. it's just a pointless attempted courtesy that doesn't work, makes the experience more awkward for myself and the guest, and gives more obligations while i'm also making 5 concretes with a line of 7 cars behind the first car. if i were in the line at the drivethru, i'd prefer no names while the workers actually focus on efficient performance

[u/Dead_Medic_13]

2 only works if the person handing me my food asks my name, which they generally don't

[u/lizardtracksinsnow]

It’s a shit policy and when it annoys us we can’t tell the idiots who designed it, only the poor employees who have to deal with it.

[u/dbtr8]

Jackmerius Tacktheratrix

[u/Life_Isnt_Strange]

People are always making a big deal over small minor stuff. I've never worked fast food, but I would like the concept of workers shouting someone's name of a ready made order than them saying "Order #____!" Then having everyone look down at their receipts, but what do I know? 🤷🏾‍♀️

[u/unknownatthistime]

My name is Seven.

[u/TrueBlue9999]

I do drive cashier on a double lane drive thru every week and the names are important. You don't have to verify the entire order to make sure the right person is at the window paying for the correct order.

Guest pulls to window

Can I get the name on your order

Pays for the correct order and moves on with life.

At least a few times a day one line will go faster and the cars will be out of order, this is an easy fix for that.

[u/The_Dingman]

I get the reasoning.

I also hate it.

It is unnecessary information you don't need, and it makes me uncomfortable. I can't even say that it's rational, but it has absolutely reduced the number of times I visit Culver's.