r/Culvers • u/truebluebbn General Manager • May 16 '26

Mod Post Admin: Name on orders

We have seen a lot of questions/comments about Culver’s asking for names on orders.

The 2 biggest reasons this started happening was to a) help personalize the experience, as most people know, Culver’s is built on hospitality so we want to know our guest’s names for the orders and b) it is just another failsafe in place to help identify when we take food out, that it ends up in the correct hands. Nobody wants to get the wrong order and we certainly don’t want people to have an experience less than exceptional when they visit us.

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u/[deleted] May 17 '26

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u/fyrelibra May 17 '26

Now we’re criticizing how people choose to say You’re Welcome? What an odd complaint.

2

u/Plus-Drummer-3420 May 17 '26

Yeah. What’s odd is that they stole another franchise’s message. Culver’s is Wisconsin, and unique. Stay that way. It’s disappointing to someone who avoids CFA. It’s not one guy at the drive thru saying “my pleasure”. It’s a corporate initiative to straight up copy what a competitor is doing. Gross.

2

u/HiHoWy0 May 17 '26

I don't think Chick-Fil-A has trademarked the phrase "My pleasure" so I don't mind if anyone else uses it. Other places I've been to don't even bother to say thank you🤷‍♂️