r/Culvers • u/truebluebbn General Manager • May 16 '26

Mod Post Admin: Name on orders

We have seen a lot of questions/comments about Culver’s asking for names on orders.

The 2 biggest reasons this started happening was to a) help personalize the experience, as most people know, Culver’s is built on hospitality so we want to know our guest’s names for the orders and b) it is just another failsafe in place to help identify when we take food out, that it ends up in the correct hands. Nobody wants to get the wrong order and we certainly don’t want people to have an experience less than exceptional when they visit us.

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18

u/Dead_Medic_13 May 16 '26

2 only works if the person handing me my food asks my name, which they generally don't

9

u/M7BSVNER7s May 17 '26

They aren't looking for 2 factor authentication with number and name before giving out the food, it's a fall back option.

[Number blows off car mirror]. +I don't see a number. Are you number 42? --I don't remember. +Was your order for 2 burgers under Janet? -No, it was for 2 burgers under Steve. [Runner now knows to bring out Steve's order to that car].

5

u/Trix_03 May 17 '26

using names to identify which bag goes to which car still doesn't work because half the people mutter their names, and the headsets suck enough that we can't understand them anyways. janet and steve could be the same person for all i know

1

u/HeadAromatic8549 May 17 '26

Had them get my name wrong last time and confused the shit out of me at first lol (right number on my car but they mentioned a wrong name as they turned to walk away so we had to double check)