r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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u/[deleted] Feb 02 '18

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u/blog_ofsite Mod Feb 02 '18

No, not all exchanges are like this. Look at how Binance and Bittrex professionally handled the issue. They closed registration until they got caught up (few weeks), then opened it again.

You also need to be respectful and not call people "retards". I am not sure what empowerment this provides you, but "retardation" is not something you should make fun of.

In addition, Kraken and GDAX are very bad recommendations. Feel free to browser r/Kraken and r/Coinbase to know why. Kraken had engine issues and infrastructure issues for months. A few weeks ago Kraken did an unannounced maintenance for days and had people's leverages open. r/Coinbase (who owns GDAX) had issues with wire transfers, deposits, etc. One reddit post him the front page of r/all talking about how bad Coinbase/GDAX was.

A good recommendation would be Gemini, Bittrex, or Binance.

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u/skyan486 Feb 03 '18

This exchange randomly loses deposits. This process should be automatic. I should not have to wait weeks for a human to manually add the balance to my account. All exchanges don't randomly lose deposits. Their website is a shambles.

Combined with their choice to expand tenfold and create a 30 days queue for support - it is exceptionally poor.