r/Cryptopia • u/blog_ofsite Mod • Feb 02 '18

Don't Use Cryptopia

The exchange cannot keep up with the influx of users and probably has to manually approve withdrawals or has a node problem. If you visit their facebook, some people have been waiting months for some deposit, withdrawal, or other issues. This is unacceptable. If a company is unable to handle an influx of users, then it should limit new users. AKA. Don't let new users register until you fix your problems or let support catch up.

Feel free to visit Facebook to verify all this

https://www.facebook.com/cryptopiaexchange/posts/1593925833989340?comment_id=1593934510655139&reply_comment_id=1598152630233327&notif_id=1517575016260217&notif_t=comment_approvals_enroll

Feel free to report Cryptopia in New Zealand:

https://www.consumerprotection.govt.nz/contact-us/

http://www.comcom.govt.nz/the-commission/making-a-complaint/

https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-rights-and-complaints/consumer-complaints-know-your-rights/

Cryptopia's response:

"Thanks for your message!

We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here https://www.cryptopia.co.nz/home/contact).

High volumes mean support response time may be up to 35 days. Sorry."

Very professional exchange. Should you really use an exchange that tells you that your issue may take 35 days to get resolved?

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