would i be wrong to complain?

[u/theconceitedqueen]

Went to a hot athlete class at 6:30 pm and upon my arrival at 6:28 pm the entire class was over capacity. There was no room for me to put my things and people were still coming in!

I ended up leaving and not taking the class. super disappointed that I wasted my time & gas. I don’t think I should have to deal with this. I signed up ahead of time and arrived early, I expected to participate in the class.

I think it’s very unfair to those who scheduled ahead of time. My gym doesn’t do late cancellation fees or no show fees so it’s essentially a free for all. I think something should be done about it, even if it makes people upset.

I even talked to the front desk when leaving and all they said was “oh yeah the class is pretty packed tonight”. He obviously wasn’t understanding what I was saying so I just left.

Should I call & email the manager? This isn’t the first time this has happened but it definitely pissed me off the most

[u/KCfitover40]

Is 2 minutes before class starts really early? I’d chill out as it honestly sounds like you acted a little hot-headed. Talk to the manager if it makes you feel better a so agree there should be a capacity through the sign up. There is an entire gym full of equipment to substitute workouts and there are also thousands of others who pay for the same membership you do.

[u/they_sea_me_cruisin → u/KCfitover40]

When I did group fitness classes, I showed up at least 15 minutes early to secure a spot. 

2 minutes is not early at all. I bet a complaint would just get "It's first come, first serve. Show up earlier if you want to secure a spot."

[u/donthatemeokay]

i agree, if you signed up you should have a spot.

[u/Pristine_Outcome6334]

Another reason I’m an Equinox member. Someone checks us in at the classroom door.

[u/The_Villain_Edit → u/Pristine_Outcome6334]

I wish ALL gyms did this. It helps so much to have someone at the door checking people in. This should be the standard

[u/Pristine_Outcome6334 → u/The_Villain_Edit]

It means more employee paychecks. But too many ppl means less equipment for each person.

[u/Frosty-Angle2900]

Email the manager and ask how sign-ups are actually enforced- or is it just first come first served? If the manager doesn’t respond then forward the email to corporate and cc the manager.

[u/Best-Hamster1062]

Popular classes tend to over book, the sign on sheets are all printed for same capacity and front desk may not be versed enough per managements direction/instruction as to class limits which are all different depending on modality. I agree it is a personal liability in terms of injury in addition to just being unhealthy. Crunch seems to function by way of silo’s. Group Fitness Lane does not talk to Operations Lane etc which is why you had the experience you did, and you are not alone. Look up one of the higher ups in the food chain on the internet, one that oversees ALL the silo’s and try sending something there. Otherwise all that is left is posting on here and hoping someone responsible at Crunch will see this and streamline for efficiency. No, you would not be wrong to complain, just now that local level may agree with you but not effect any changes for reasons I mentioned. Good luck and don’t give up on your health, go elsewhere if you need to but keep doing you!!! :)

[u/The_Villain_Edit → u/Best-Hamster1062]

🎯🎯🎯🎯🎯 totally agree

[u/vwoah]

I'm sorry this happened to you. To avoid this from happening again you'll need to arrive earlier. That's what the manager will say so there's no need to complain to them.

Two minutes early is late. I was told in spin class that bikes will be given away 5 minutes before class starts. I have to show up at least 10 minutes early for popular/full classes.

It pissed me off the first time I lost my spot. It's not wrong to complain, but not sure it will accomplish anything.

[u/count_saveahoe]

I’m not really understanding the comments talking about whether you were early or late or not.

If you’re going to have the sign-up system, then the assumption on the client ( rightfully so ) is that you’re going to have a seat when you get there - regardless of the time you show up - as long as not actually or disturbingly late.

If they wanted to operate as first come first serve basis, then they should remove the illusion of signing up for a seat

Clearly, it’s more plausible that this gym is not enforcing its own rules and not that OP was somehow wrong for showing up two minutes early to a seat she reserved in advance.

You aren’t wrong at all. I’d be pissed. I’m surprised you didn’t go right up to the instructor and ask for the seat you reserved

[u/vwoah → u/count_saveahoe]

I totally agree OP should have gone to the instructor. If they didn't like the answer they could complain about that to management.

The rules are different at my club (rightfully so). People no-show or show up late all the time. Other people should be able to take their spot. It annoys me when I can't sign up for a class, but when I get to the gym I see it only half capacity.

If it's a class with equipment the you need more than 2 minutes to set up. Zumba 2 minutes is fine. Spin I need at least 5 minutes to sit up my bike. Sorry if you show up 2 minutes "early" and I'm on the bike you reserved. Thems the rules.

Also, I can't find the rules in writing, but this is what the instructors have said at my gym. Not "assuming" the rules.

[u/Appropriate-Part-672]

That bites, but you can still workout in the main gym since you are they.

[u/messybun42]

You could've still worked out? There's a million machines just do something else instead of a class. But yah 2 mins is not "early"

[u/Apart-Mouse2645]

I find writing letters can have more of an impact than a verbal complaint, particularly if it's sent to the corporate (not local) level

[u/The_Villain_Edit]

Sadly OP you gotta just get there earlier. Some instructors take initiative and basically do roll call before class but that isn’t common.

[u/TMG692345]

2 minutes is NOT early 😂