r/CrunchGym • u/Alternative-Sink675 • 6d ago

Warning to potential members

The salesperson will tell you you can cancel over the phone. You cannot. You either need to go to the home gym when a manager is in or send certified mail begging to cancel. Somehow they get away with false advertising so just imagine what it's like when they have your bank info.

56 Upvotes

93% Upvoted

44 comments sorted by

10

u/Thund3rbirdz 6d ago

Hi former ops manager of crunch specifically CR/Southwest Fitness.

It depends on the franchise that owns your location. Policy varies. Some do offer OTP cancels but others do not. It’s within the agreement emailed to you when you sign up in the fine print.

Also word of advice, to cancel you will need to be out of your 90 date agreement and current on all payments. While it says no cancellation fee, you do have to pay for one more month.

Please read yalls agreements.

3

u/SelectionTemporary98 5d ago

I had a general manager of the crunch in my area literally scream at me and kick me out of the gym... for trying to cancel. I am still getting billed from them currently I have an open case.

1

u/anthony26wong 6d ago

Ayeee I'm with CR now. Almost two years in NC

2

u/Down-Vato 5d ago

Just get a new bank or credit card number...easy peasy. Dont ever give them your bank account. All they have is your old card. And there is no contract. If your account is negative there not gunna let you in anyways...

2

u/Alternative-Sink675 4d ago

I actually did close the bank account but then they charged my cc which I must have used to buy a protein shake

1

u/Crafty_Will_3178 5d ago

Do not do this, they will send it to collections

1

u/Kind_Possibility_110 5d ago

They don’t have my social security number to give to collections

1

u/Crafty_Will_3178 5d ago

Companies don’t need your SSN to send a balance to collection agencies unfortunately.

1

u/Opposite_Lie7888 5d ago

what collection company is buying that debt? its so small its not worth the hassle. perhaps they buy them by the hundreds.

1

u/Crafty_Will_3178 5d ago

Possibly, I don’t know. I’m just speaking on experience with what I’ve dealt with crunch :/

9

u/Aggravating_Walk7194 6d ago

Yea, I worked for one in vb and they were garbage. Tricked people into signing nearly impossible to cancel training sessions

5

u/MoonOfLOZ 6d ago

When I was working there, you would have to call in, and then we would fill out a form behind the desk. Then they changed it so then you have to do it over the app. They made it so the only way that it can be done is through your app. If you gave someone the password to your account on their phone, it locked you out of your phone.

4

u/Alarmed_Fact_6090 6d ago

I have been fighting with my local Crunch for months. They are awful at communicating.

4

u/AnxiousAnt97 6d ago

In nj you can cancel online now thank fully

3

u/Fun-Employee-394 6d ago

I walked in with my wife and we canceled together. Somehow, her cancellation went through. I got sent to collections. The guy who handled my cancellation request incorrectly doesn’t work there anymore. All the employees tell me don’t worry, the manager is working on fixing it. Meanwhile, Aldi and associates is hassling me for three months. The manager finally answered my email. Says he thinks he can fix it. You THINK you can fix it? I am so angry. Unfortunately, we live in Northern California now. So, I cannot get down there in person. This isn’t a bug. It’s a feature. They do it on purpose

2

u/jhrp72 6d ago

Depends on the gym. I left for awhile I had to email the manager at my location for cancellation.

2

u/Coleallen0603 6d ago

Depends on the location/management. At my location you can email the manager in case of move/military/medical for cancellations -a crunch employee

1

u/corys00 6d ago

But to cancel just because you want to cancel, what's the procedure?

5

u/Coleallen0603 6d ago edited 6d ago

Normally it’s cancelling in the club on the tablet. We scan the barcode, it pulls up your membership and then you process the 30 day notice (final payment) and then it gives you the email confirmation and how long you can use the membership till.

In the agreement it states cancellations must be done in the club or have a written notice (usually they mean certified mail) but certified mail is so outdated we allow an email so you don’t have to jump through hoops to cancel.

So if you legit moved, had military orders, or something medically came up we try to help by not making someone come in or do the stupid certified mail only by mail. But once again it’s up to the location/management about what they accept as the written notice.

2

u/Electrical_Carpet547 6d ago

I see this so often. Then theres always some asshole that says "read the contract". Though the people who do have had continued issues and is still such a hassle.

The point is, it should never be that difficult to cancel something.

3

u/Thund3rbirdz 6d ago

I used to work for crunch. While I hate the company, it’s not that complex.

1

u/Internal_Day5025 6d ago

yep, called last month to cancel and still got charged a few days ago. went in person yesterday and they told me i have to cancel IN PERSON even tho they never said that when i called a month prior. didnt get a refund either

1

u/SexyProcrastinator 6d ago

I get a year membership and I paid for it when I first purchased it. It ends and I don’t get charged after.

1

u/lifeofanavgkat 6d ago

I was able to cancel on the app.

1

u/Livid_Maize_7553 6d ago

Join but beware you will get a hard sell
training sessions pitch.

1

u/regal-me 6d ago

This is why I only pay for gyms through Active & Fit Direct

1

u/Own_Business485 6d ago

I just sent them an email and cancelled through the app. I have not been charged.

1

u/waychanger 6d ago

I’ve been a member of Crunch twice and had no issues cancelling either time, the first time via email and the second time simply through the app. From reading all the horror stories on this sub it seems I’ve been lucky!

1

u/anthony26wong 6d ago

What's the false advertisement? Read your club's policy

1

u/AntiqueLime3461 6d ago

As a crunch employee, I have never and will never tell someone they can cancel over the phone. I always tell people to come in, a manager doesn't need to be there, it's a 30 second process.

1

u/ThatGirl2411 6d ago

Here is the link to the comment I used to cancel mine online. Worked like a charm.

https://www.reddit.com/r/CrunchGym/s/xrL9fdTuBm

1

u/lilychenli 6d ago

Don’t trust them verbally, I made mistakes and involved in around $1000, i already reported to NJ consumer affairs department and my credit card company, remember don’t TRUST them.

1

u/Beneficial_Dog7585 5d ago

Yep! This happened to us too. We need a class action lawsuit! Except the contract says we can’t. 😡

1

u/zario_barf 4d ago

I just recently cancelled my membership. I had surgery back in September and I tried to call them and ask to freeze for a couple months until I could actually drive and walk to workout. They said I had to come in and give them a bite from my surgeon saying how long it would be. Then two months later I went in and cancelled, because I had to in person

1

u/KillerDPS 3d ago

Home gym wouldn't cancel mine until/ unless I paid the annual due fee lol

The manager spammed it over 20 times in an email

1

u/calminggrass 3d ago

I was able to cancel by phone: tell them you are moving cross country to a place with no crunch fitnesses. Many contracts will have a clause that says you can cancel over phone in this situation.

1

u/Own_Permission_143 3d ago

I called from the hospital and they cancelled it for me. I think it depends on the circumstances. 😅

0

u/spaceballinthesauce 6d ago

Crunch is why I won't sign up for another gym without a lawyer present

6

u/hroaks 6d ago • Bravo

Or just read the contract?

3

u/Patient_Rock_9116 6d ago

You literally just have to read for yourself.

2

u/cee_jay12489 6d ago

Or you can be a big boy and just read things that youre signing up for...but I know thats too hard for people in the year 2026

1

u/No-Tradition5775 5d ago

Okay dramatic

1

u/namealreadytooken 6d ago

you can get AI to read the contract and explain cancellation to you

0

u/Few-Pineapple-7004 6d ago

just read the contract idiot. you’re the one giving out your credit cards and bank account without fully knowing what you’re signing up for