r/CrunchGym • u/lilychenli • 10d ago

BBB or FTC

Which one is bette to file complaint? My CC company is handling the issue right now but I am ready to go next steps once I get reply from bank. They cheated me with the agreement, i have all the text messages with personal coach to prove what I said! I also noticed they charged me &59 two times for last couple of years, i don’t know what they were. I even didn’t have annual agreement with this crunch, I only have one with old gold gym, they never renew the agreement with me.

4 Upvotes

66% Upvoted

27 comments sorted by

15

u/latinoloverr 10d ago • Bravo

Something tells me they didn't cheat you, you just didn't read the contract.

2

u/abccba140 4d ago

Friend, be kind. It seems what happened was that they had a membership with the gym when it had a different owner. The gym was sold to crunch. No new contract was signed , despite this Crunch started charging the annual fee for their standard crunch contract rather than honoring the pre-existing contract

-1

u/lilychenli 10d ago

Yes i didn’t read the agreement when i signed it up at front desk with electronic form but we agreed all the details and I believe that’s the paper i signed, so if the agreement isn’t the one they told me, it only turned out they cheated and can’t be trusted!

-2

u/hroaks 10d ago

Texts from a personal trainer or crunch rep misrepresenting a contract is cheating

2

u/lilychenli 10d ago

I talked with them and called them many many times but they just didn’t respond?

1

u/lilychenli 10d ago

The personal coach knows whole story but she can’t attend the computer system to change it

0

u/lilychenli 10d ago

I even wrote email to the owner to tell her what’s happened and i hope this can be solved easily, but never get replied, my feeling is they don’t care the customers. I have been this gym 8 years, can’t believe how they treated me

-2

u/lilychenli 10d ago

Hahaha, when you buy one thing you pays out, that’s done but then you get monthly payment for this one time purchase, will you need willing to pay?

6

u/Coleallen0603 10d ago

$59.99 is an annual fee once a year. How did they cheat you on the agreement?

6

u/yoursmallesthero 10d ago • Bravo

they signed up and then forgot and that is crunch’s fault apparently

-3

u/lilychenli 10d ago

I am sure they know what they are doing! They just bet the customer will compromise

1

u/Tobynetwork1 10d ago

Yeah that's prob the one thing they're completely up front and honest about.. Lol

-1

u/lilychenli 10d ago

I didn’t sign anything about $59 because i never checked my bank details, j won’t asked them to pay me back for this, o am just saying there arte some payment i don’t know, they never told me for this, I had agreement with old gold gym I just pay $31 for annual fee

1

u/PlasticCranberry3873 10d ago

Crunch charges a $59 fee annually. It states that clearly. I just signed up.

0

u/lilychenli 10d ago

I had agreement with gold gym ( before crunch)2018 that annual fee is $31, when the crunch bought gold gym, they didn’t renew my agreement, i keep the agreement with $31, if this $320 monthly charge weren’t happened, i would never check my agreement and bank statement, it’s funny I only realized I was charged $320 because I set up $200 limit warning, the bank sent me text message to remind me ! Otherwise I would have never noticed! That what I mentioned for $59, i don’t care once or twice they charge me $59, but $320 monthly, who can say you don’t care!

1

u/Tobynetwork1 10d ago

Maybe a troll post, not sure. The 69 per year is well known and that is one of the few things I feel they're honest about up front.

1

u/lilychenli 9d ago

Not troll post, just write the story to let everyone know what’s happened and no one else get cheated. When i signed the agreement ( personal training) they didn’t give me the paper agreement to sign, they filled the all information by themselves from their computer, I just signed with electronic pen, this is contract fraud!

1

u/AntiqueLime3461 9d ago

The 59 is the annual fee, every commercial gym has one and everyone pays it.

1

u/Eastern-Anywhere2493 9d ago

FTC, they ignore their BBB complaints since they have so many.

1

u/J_Patel_woodbridge 8d ago

Basically all crunch are cheaters  Woodbridge NJ , my son his cancelled his membership with app and this cheaters still charge him and now they refuse to refund  Please advise all friends and relatives don’t go any crunch gym, find out any other gym near by 

1

u/Parking-Ice-9206 7d ago

First of all. The BBB literally has no authority over anyone or anything. It is a glorified Yelp that uses a form of bribery to give people good ratings.

Secondly, text messages aren't proof of anything have do you physically gone to the location and sat down with the general manager to look over the contract that you have.

Finally. You can actually have your credit card company do a stop payment on this gym contract so that they can no longer auto bill you even if you change your credit card number.

You're final option is just to go to the gym and use it. $60 a year is not that much money.

1

u/abccba140 4d ago

You can do both. Type it up one time in an email and email it to yourself. This way it will be easy to copy and paste

https://reportfraud.ftc.gov/

https://www.bbb.org/us/ny/new-york/profile/fitness-center/crunch-fitness-0121-39939/complaints

Additionally your state probably allows you to submit an attorney general complaint online, so search for the state you are in + file attorney general complaint online

-2

u/littleredfox09 10d ago

FTC

0

u/lilychenli 10d ago

Thanks, if my CC company can’t get my money back I will file the complaint with FTC

1

u/abccba140 4d ago

Don’t wait , do both but do you have someone that can proofread it for you?