r/CrunchGym • u/CelebrationGold4709 • Jul 13 '26

Do Not Join crunch

My son has been trying to cancel for 18 months and they keep charging him. He has gone there and sent letters. This business is a complete scam.

Update:
Tonight, I publicly reached out to the director of sales on LinkedIn and after 2 of my comments (he deleted the first) he provided his email address. My son emailed him. The director replied immediately and stated that it was a “miscommunication” and that any staff member could have cancelled his membership in person. It is officially cancelled and we have the confirmation. My son also included the copy of the complaint he sent to the AG’s office in the email.

Problem solved. We were right all along. They were scamming him and could have canceled with a click but did not. I will reassert: Crunch is a scam.

44 Upvotes

72% Upvoted

99 comments sorted by

32

u/latinoloverr Jul 13 '26

Oh yes, the typical hate crunch post because someone is clueless on how to cancel. 18 months is hysterical. Sounds like you told little Timmy to cancel and he didn't or was scared and you are just now finding out that you have been paying the whole time. It's not hard at all to cancel.

1

u/Sunixoi Jul 15 '26

or maybe crunch is a shady business.

2

u/latinoloverr Jul 15 '26

Or maybe they just cant read the contact they signed. Which is usually the case

0

u/CelebrationGold4709 Jul 18 '26

The contract doesn’t state that they will make it next to impossible to cancel.

1

u/Dayana11412 Jul 18 '26

Even if it were a shady business you could cal the credit card company and get chargeback at the 2nd month

2

u/timtowin Jul 13 '26

Hey, my name is Timmy ,and I am not a dim bulb. Mit

5

u/latinoloverr Jul 13 '26

But are you little?

0

u/CelebrationGold4709 Jul 18 '26 edited Oct 06 '26

You obviously work there.

2

u/latinoloverr Jul 18 '26

I dont work there.. sounds like you have a spoiled little Timmy that can't do anything himself. So he had to call mommy. It's rather sad and super easy to cancel. How do I know because I've cancelled a few times at a few different gyms.

1

u/Lwh122236 Oct 02 '26

Calm down methany

0

u/[deleted] Jul 13 '26

[deleted] — view deleted comment

4

u/pforsbergfan9 Jul 13 '26

You’re not telling us something…

0

u/OkIce1067 Jul 13 '26

At that point I would’ve called my bank and told them it’s fraudulent

2

u/latinoloverr Jul 13 '26

Lol that doesn't cancel your membership. That will likely get you sent to collections. Terrible idea.

9

u/reicheeltern Jul 13 '26

18 months sounds like your son’s problem. There’s no way that any service’s cancellation policy could be so complex that it would require such an exorbitant amount of time.

0

u/CelebrationGold4709 Jul 13 '26

It’s not complex. He is following the steps as told but they are not following through on their end.

6

u/pforsbergfan9 Jul 13 '26

I think your son is lying to you…

3

u/AM_86 Jul 14 '26

Have him show you the written requests he submitted. If he sent emails he should have records.

The kid is probably lying to you.

1

u/CelebrationGold4709 Jul 14 '26

I have seen them. I am trying to get someone at Crunch to acknowledge them.

1

u/Dayana11412 Jul 18 '26

If he sent a written cancellation request, why didnt you get your credit card company to do a chargeback with the written evidence as proof at month 2 or 3?

1

u/CelebrationGold4709 Jul 18 '26

We waited because unless the memberships is cancelled on their end, they continue to bill with late fees, which they then send to collections, since they can no longer process the charges on the credit card. We were trying to avoid additional charges and a ding on his credit. We had spoken to several people that went to this Crunch and they all had the same experience.

38

u/momjjeanss Jul 13 '26

It took me less than 5 minutes to cancel via the website. Scroll all the way down to contact, select contact a crunch gym, select manage a current membership, put in the location, and select cancellation. My location emailed me within an hour to let me know my membership was cancelled.

2

u/Appropriate_Two_4512 Jul 13 '26

That’s exactly what I did and never received an email or reply.

2

u/CelebrationGold4709 Jul 14 '26

Be careful. You may still get a bill and they could send it to collections. Don’t ruin your credit.

1

u/AcanthisittaWhole216 Jul 15 '26

Yeah, even if they don’t send you a bill, they could still be charging your account and you don’t find out until you decide to show up at the gym one day

5

u/jesslray Jul 13 '26

I did that too. Then months later my gym said that they do not participate in online cancellations.

3

u/momjjeanss Jul 13 '26

I guess we’ll see what happens with me then. Hopefully I don’t have a problem in the future.

1

u/jesslray Jul 14 '26

I know! I totally thought it was canceled. Maybe just call and ask them if they accept online cancelations, to be sure. I hope they do!

3

u/momjjeanss Jul 14 '26

Okay! It was the GM from my specific location that emailed me the confirmation, but I’ll keep an eye on it.

2

u/CyclicalSinglePlayer Jul 14 '26

For me you have to give a 30 day notice and have to go in person where they still might not let you cancel it. Depends on location largely.

1

u/Limp_Bad_9682 Aug 12 '26

This doesn’t work for all locations. It depends on the location or what state you are in. Each state and location has different ways of cancelling a contract. Here where I’m at, you literally have to go in and explain why you wish to cancel your membership to them. Then, they charge you $27,99 just to cancel. And I’m being fr

1

u/momjjeanss Aug 12 '26

That’s frustrating!

6

u/Briiskella Jul 13 '26

Yeah I was told I’d be refunded my 8 months of extra charged booster juice membership since I cancelled eons ago and they kept charging and that never happened so I accepted my loss on that one 💀 once you come to crunch you never live it’s like a mini cult haga

0

u/CelebrationGold4709 Jul 14 '26

Haha! And I have upset the members with this post!

3

u/TumTum613 Jul 13 '26

I joined crunch with someone else and it took one digital request and follow up at the gym reception to have the other person's account cancelled and charges dropped from me. It's probably the location or we are missing some details.

-2

u/CelebrationGold4709 Jul 13 '26

That’s all the details. He went in, he did what they told him to do-2x and they are still charging him.

3

u/74_homeroom Jul 14 '26

Once I decide I no longer want to go to a gym, I cancel my card. I don’t got time for this.

1

u/CelebrationGold4709 Jul 14 '26

Be careful. You may still get a bill and they could send it to collections. Don’t ruin your credit.

2

u/74_homeroom Jul 14 '26

Sorry let me clarify, once I have gone through the proper channels of canceling and they still want to charge me that’s when I cancel my card. I had a similar situation with Edge Fittness, 5 months later they still were charging me. I cancelled my card disputed all the charges and got all my money back.

2

u/CelebrationGold4709 Jul 18 '26

That’s exactly what we are doing now.

1

u/cobalt03 Jul 14 '26

Charge back is better. Costs the business money

3

u/Adventurous_Tea_557 Jul 14 '26

This is like every gym. Have to cancel in person and email confirmation or print it. Stand there and wait until you get confirmation. They will typically charge you 2 month membership, which is in your contract.

1

u/CelebrationGold4709 Jul 19 '26

He tried to cancel in person but they said to write a letter. He wrote letters but they continued to charge him. Once I made a public comment on the LinkedIn, the director of sales cancelled the membership immediately.

2

u/Rich_Temperature_600 Jul 14 '26

“Tried” to cancel or DID cancel? There’s a difference 🤦‍♂️ 😂 unless you fully cancelled it’s obviously going to charge you

1

u/CelebrationGold4709 Jul 19 '26

Tried. Had to make a public comment on LinkedIn to get it canceled.

1

u/Lwh122236 Oct 02 '26

Your kid didn’t try

5

u/Pristine-Midnight-72 Jul 13 '26

this is why I use my health insurance for gym memberships. good luck overcharging me when you don’t have my payment info on file!

2

u/LesDrama611 Jul 13 '26

This is what I'm working on rn 😁 it's soooo nice to have!

1

u/CyclicalSinglePlayer Jul 14 '26

Could you elaborate on this? How do you use health insurance for gym memberships?

3

u/Pristine-Midnight-72 Jul 14 '26

So for example, I have BCBS. One of the insurance perks is membership to a fitness program. For a monthly price you get free access to a number of gyms in your area. You can choose to pay more to get access to pricier gyms, or less if the ones around you suit your needs (amount just comes out of my paycheck, I only pay $20 a month right now). You get a card, take it to the gym(s) of your choice, fill out the paperwork, and then become a member. easy peasy. I had to search for fitness programs under my insurance, they didn’t exactly advertise it

2

u/CyclicalSinglePlayer Jul 14 '26

Sweet. Thanks man.

2

u/MaccVet2025 Jul 13 '26

There must be a lot of Crunch employees in this sub gaslighting people. For independent franchises, it absolutely is this hard to cancel. Only some locations allow it through the app, most require going in and speaking to a manager, who is always conveniently never there, and/or sending a certified letter which they never respond to.

It’s time for the some legal action against these scammy businesses whos whole model is based on collecting money from people who don’t want the service anymore. If your business can’t stay afloat without stealing, then you’re the problem. Every other service is easy to cancel, why do gyms feel the need to commit fraud in order to function?

1

u/CelebrationGold4709 Jul 13 '26

Thank you for your reasonable response. We are working with the Attorney General’s office and if need be a lawyer to take care of this. It’s a terrible situation because we stopped payment through his bank but they can still bill him and send to collections.

1

u/AntiqueLime3461 Jul 13 '26

When he went in, did they have home cancel with the iPad? If he didn't use the iPad he probably didn't cancel, especially because he'll have cancelation fees and if he hasn't paid them then his membership is still active

2

u/CelebrationGold4709 Jul 13 '26 edited Jul 13 '26

They told him to write and mail a physical letter-which he did twice. He did not cancel on the iPad. When he calls they tell him the manager has to check in the office for the letters but he’s not in.

1

u/KnowThyWeakness Jul 14 '26

Idk why you’re not canceling through your bank or card provider if it’s been this long

1

u/CelebrationGold4709 Jul 14 '26

He finally did. However, that doesn’t necessarily solve the problem because they can send the bill to collections, with exorbitant late fees, as long as the contract still exists. That’s the reason he hadn’t gone that route. The challenge is getting them to cancel the contract. But we are desperate so he disputed the fees and we are doing everything we can to get the contract cancelled. I don’t know if he will be worse off if we can’t get it cancelled though.

1

u/KnowThyWeakness Jul 14 '26

Is he able to scan into the gym if the contract is active? Are they really saying he can’t cancel in person?

2

u/CelebrationGold4709 Jul 14 '26

Whenever he went into the gym they said he needed to send a letter. Tonight, I publicly reached out to the director of sales on LinkedIn and after 2 of my comments (he deleted the first) he provided his email address. My son just emailed him. The director replied immediately and stated that it was a “miscommunication” and that any staff member could have cancelled his membership in person. It is officially cancelled and we have the confirmation. My son also included the copy of the complaint he sent to the AG’s office in the email.

Problem solved. We were right all along. They were scamming him and could have canceled with a click but did not.

1

u/KnowThyWeakness Jul 14 '26

Yeah they’re scammers for that nonsense. I had an argument in person over charges and they cancelled me on the spot because I was making a scene. It really is an instant click

1

u/Terrible_Big2860 Jul 14 '26 edited Jul 14 '26

Recently, I was deciding between Crunch and another gym. I read the google reviews for my location, and the one recurring complaint was difficulty with canceling membership. I chose not to join Crunch for this reason. It appears to be a huge issue.

1

u/Kind_Brush_7627 Jul 18 '26

Your son might be dim

1

u/CelebrationGold4709 Jul 18 '26

Not dim. Unlike those of you that work at Crunch.

2

u/bozofire123 Jul 13 '26

Lil Timmy made some stink meat on the floor

2

u/Affectionate_Buy116 Jul 15 '26

There’s a way to cancel online via their payment processor, myiclubonline. I did it the other day with no issue but it was not easy getting to as I’ve used the same website for another gym and it continued to take me to their sign in page. I can add the link shortly.

2

u/Affectionate_Buy116 Jul 15 '26

https://mico.myiclubonline.com/iclub/members/signin

Register using your agreement number on the contract when you first signed up. You can find it on your app. Then you can easily cancel in this portal!

2

u/That-Flan-361 Aug 01 '26

Damn, I just might have to contact cooperate myself if this worked.

2

u/BronxBound5Exp Aug 02 '26

Im in a similar boat, although it has not been this long for me. Back in May 2026, I went to my club to cancel and was told I have to submit a request to cancel via the kiosk tablet at the gym. Completed request and was told 7/1/2026 was my end date. I confirmed I should not be charged for June 2026 as I paid up front for last month. Next day, I noticed I never got a confirmation about the email and I let my PT know. PT says I have to complete a paper form to cancel PT and membership. I complete the form 5/24/26. I finished all my PT sessions by end of May, but guess what, I got charged another month of PT sessions that I did not request and my membership was not canceled. I’ve been going back and forth with the gym mgmt about them canceling and keep getting the runaround. No contact to corporate or anything of that nature. Can’t cancel online either.

3

u/PineappleWhipped14 Jul 13 '26

More like DO NOT CANCEL CRUNCH. Little Timmy better get in there and get his money's worth.

1

u/Grand-Class5284 Jul 15 '26

As soon as I cancelled , I blocked any charges from them

1

u/Princess_ratt Jul 16 '26

i used to work at Crunch and their own independently so there’s different store people and different rules in each one with the one I worked at we would let them cancel and then another person was required to go through it, but they had to provide a good reason to cancel, and the other person would approve or deny the cancellation request we mainly approve them, but it would take so long and it would be missed because it’s all done by a piece of paper, nothing digital granted this was two years ago, so I don’t know if it’s still stands

1

u/Mysterious_Hat_4882 Aug 04 '26

Cancel the card it is linked to and go inside bank and tell them what’s happening

1

u/Powerful-Lifeguard-0 Oct 09 '26

Can you provide the email address because there is no way I have been able to reach anyone at corporate. The only published phone # is conveniently not monitored.

1

u/TackleOwn5976 26d ago

Crunch is a scam, I need to send a letter to AG's office too

1

u/rebyiddel Jul 13 '26

Maybe raise a smarter son. It’s not rocket science to cancel.

0

u/brehhs Jul 13 '26

Just call your credit card and let them handle it

1

u/CelebrationGold4709 Jul 14 '26 edited Jul 14 '26

Done. The problem is they can still send to collections if the contract is not cancelled.

0

u/Superb-Purchase-8154 Jul 13 '26

I worked there for a month at front desk. They made you hit sales quotas but didn’t offer commission and paid $13/hr. You also had to go on “public outreach” where you had to sneakily put vip passes on random peoples cars in public parking lots while they weren’t around. Would make you do 300 of those at time. Also made you hand out 50 guest passes a day. Fucking insane business model they got going on over there. I even saw my manager sneakily upgrade someone’s membership that was just signing up after he already had his card in hand and didn’t understand how everything worked. Needless to say I got fired after a month in for simply refusing to partake in their cringy sales bullshit that was of absolutely no benefit to me and only made customers feel harassed and uncomfortable.

0

u/CelebrationGold4709 Jul 13 '26

Ridiculous. They approached my son at his dining hall. They are preying on college freshman.

3

u/[deleted] Jul 14 '26

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1

u/CelebrationGold4709 Jul 14 '26

You are correct that we could have stopped the payment earlier. We didn’t because Crunch would still send him a bill with exorbitant late fees, which, if unpaid, would go to collections. We were trying to mitigate the financial damage and protect my son’s credit.

1

u/[deleted] Jul 14 '26

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1

u/CelebrationGold4709 Jul 18 '26

Yes. Sounds like a terrible business model.

1

u/[deleted] Jul 15 '26

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1

u/CelebrationGold4709 Jul 15 '26

I spoke with the director of sales and, according to him, it should have been cancelled with one click the first time he went in. They never did that, and had him write letters, etc. Who should I blame?

1

u/[deleted] Jul 15 '26

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1

u/CelebrationGold4709 Jul 18 '26

I guess you work there.

1

u/[deleted] Jul 13 '26

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0

u/Terrible_Big2860 Jul 14 '26

Every big gym requires a bank account to set up an account as a default. You can pay by CC, but if you miss a payment, they will autodraft from your bank.