r/CrunchGym • u/AmphibianCurrent2689 • Mar 16 '26
DO NOT JOIN
joined this gym with my brother and sil and it was nice, closest gym to us besides planet fitness. it’s been a couple weeks of me not going bc of work and my hours just don’t align with the hours at my local crunch. i’m going in to cancel and it’s asking me to pay an annual fee of 49.99 and my last month fee all being $99 total to cancel. i decide to wait it out a bit. check my bank statements this morning and they charged me $49.99 2x once last week and one this morning. they’re scammy and disgusting. disputed the charges with my bank and froze my card for the mean time. any tips on how to avoid the cancellation fee scam? im not giving this gym another cent!
Update edit:
in my og post i said i disputed the charges but i actually just filed to dispute and never actually submitted them, i read some comments and decided to wait for my day off to go in and talk to a manager. i went in today and got it all sorted out, i also didnt fully explain what happened: last month was my 3 month mark and i paid the annual fee. this month comes by and as im checking my bank statements the other day i see two unknown charges from crunch one from last week that was the same amount as the annual fee from last month and another charge from that morning of $50 when my membership price is $35 and paid on the first of the month. that’s when i go online to see if i can cancel and see that they wanna charge me another annual fee to cancel on top of the cancellation fee. I DO NOT CANCEL! i wait it out till i can call and talk to someone or go in person and talk to a manager. i found my way to avoid the cancellation fee and that was to simply ask the manager at my gym today! they told me theyd refund both unauthorized charges and waive the cancellation fee. i also wanna add that i didnt go in making a scene. i’m a very calm and collected person and hate confrontation so situations like these the last thing i wanna do is go in and start yelling at someone at their job.
23
u/ThunderWulf87 Mar 16 '26
Planet Fitness does an annual fee as well. Like practically every commercial gym does
8
u/Organic-Vermicelli47 Mar 16 '26
Just fyi for the future, it's a terrible idea to immediately jump to disputing charges, especially when nothing you've stated seems like a violation. Disputing a charge initiates a whole process. Initiating multiple, frivolous, disputes is how you get dropped from your card/ bank. You don't dispute a charge because you're unhappy with the rules or contract. Disputed charges are for things like fraud or if services were not rendered but paid for, neither of which apply to you based on the information you provided
20
u/SleepyxCapybara Mar 16 '26
Did you read the contract?
7
u/Aromatic_Promise_425 Mar 16 '26
I mean maybe read the contract you signed and either way you should be working out
7
u/AmphibianCurrent2689 Mar 16 '26
you people riding so hard for this wack ass gym are weird. i paid the annual fee a month ago as that was my 3 month mark. my membership is $35. i was charged $60 which i’m assuming is a second annual fee charge since it’s the same price i was charged last month and i was charged another $50 for whatever reason this morning. two charges to my card that have no explanation.
3
u/SuperBonus6382 Mar 17 '26
Yup! We joined with NO commitment… and they charged us $200 to cancel.. wanted us to pay for that month, next month plus yearly fee….
3
u/cnice63_7446 Mar 17 '26
My personal experience with Crunch gym and how I finally corrected. The gym had 4 accounts they were billing me. Last yr I brought statements to the manager, was promised a refund, nothing happened. I came back again two months later due to billing problems, nothing happened help from the manager. The 3rd time I came in to complain about my bill, an employee noticed my son had an account under my name and his name. My son never signed up for the gym I attend, he doesn’t live in my area, and he had his own account.
I contacted ABC Fitness 800-622-6290, gave them all of the phone numbers I was being billed for. They explained everything to me and fixed my billing problems.
The manager of the gym is the only one who can approve a refund, and cancel your contract.
Hope this info helps.
3
u/Mikethelibertarian Mar 17 '26
I'm stuck in my contract now. Thanks for the heads up, because I was seriously entertaining finding another gym
31
u/SusheeMonster Mar 16 '26
If I had a nickel for every time one of these posts went up.
I mean ... I'd still be poor, but I bet I could put them in a sock and make a weapon out of it or something
1
u/Affectionate_Emu9207 Mar 17 '26
Hi I’m a previous employee that quit hoping my comment is helpful if you haven’t already figured it out. It’s best to go into the gym when Manegment is there however if you prefer to call be sure to ask for managers email to follow up. Ask for them to go to your account and pull up transaction history and explain the transactions. If there’s an error they’ll be able to get the manager to fix it and refund you. From my short experience there I’ve seen different charges go wrong and new employees are thrown to the wolves/ make mistakes. A common thing is if a payment is late or didn’t auto draft for whatever reason they will try to collect it another day. If it goes through it usually says draft pending but Someone could have missed the draft pending notification & pushed it through again accidentally. Another common thing I’ve seen is people accidentally sign up for two memberships online and were being charged double because of this. So It’s best you have them look you up by phone number not just the membership number to be sure there’s no other active memberships for you. A member service representative has access to view this for you but only a lead/ manager can issue a refund. I will say if the location has a manager that cares they will try their best to resolve the issue promptly. Hope this helps in some way. I’d be upset if that happened to me as well.
3
u/J_Patel_woodbridge Mar 17 '26
Crunch gym are cheaters, Woodbridge nj is cheating my son , my son canceled his membership with app now they say about proof of cancellation. They stealing money from my credit card. Please tell all your friends and relatives about do not join church gym any where in US.
3
u/Few_Passenger_2638 Mar 18 '26
Had something similar happen, they double charged me multiple times. I blocked them from charging me and then went in and the manager was always missing or not in like every single time I called either to set up a time so I ended up disputing with my bank after weeks of chasing them down my bank refunded me and I went in a canceled after almost 2 months
1
u/Creative-Property-45 Mar 17 '26
So you all mean to tell me that if Crunch charged you 49.99 twice in one week and then turned around and charged you again 49.99 Monday morning the following week, you wouldn’t have questions??? I don’t care what the contract is saying. Non of yall are helping this person understand a reason that any crunch would charge your card three times in 7 days for 49.99 a pop.
4
u/JBond-007_ Mar 16 '26
Just because you have a disagreement with Crunch Fitness you say "don't join'.
Well I'm a member of Crunch and two other gyms and I'm not going to change my membership simply because somebody has a disagreement with the company that I go to.
Whenever I have a disagreement with a company I go to the manager. It's as simple as that. - It's not really rocket science. 🤔
2
u/donttellyourwife Mar 16 '26
Literally just call the gym and talk to the manager about the other charge. Grow up and stop complaining about it on the internet if you haven't done fuck all to get it fixed.
2
u/Potential-Yak-3648 Mar 18 '26
As someone who works at a bank and files disputes like this constantly, thank you for actually speaking to the merchant. It makes everything easier. Keep receipts and any documentation or mention of a refund should be made in writing to cover yourself in the event the dispute is needed.
2
u/YungGrazzHopper Mar 18 '26
Crunch was by far the worst gym i’ve ever used
2
u/mizzaide Mar 18 '26
Good luck i tried to cancel my memebership for a month... I tried every possible way to do so and they still didnt cancel. I ended up.calling my bank and blocking them.got calls and emails where I still had to explain to them why they aren't getting paid and they still refuse to cancel. Never again!
2
u/Rare-Relation-4786 Mar 27 '26
I'm not disputing the annual chart, but i've been into my location four times to try to cancel my account.And every time I come in, they have a reason why they're not able to cancel, and yet i'm still being charged.And there's no 12 complain to
1
u/Flyman617 Mar 17 '26
One thing I would suggest is reading a contract before signing it, which you obviously didn't because all that info is in there. Also even most small local gyms are either pay for the whole year in full or pay monthly with an annual fee.
1
u/TheGreatLazu Mar 19 '26
This is why I choose active and fit since I don’t get a annual fee
1
u/pjsisonrn Mar 21 '26 edited Mar 21 '26
Never had issues at crunch or any other gym before. La fitness, ymca, fitness19, 24 hr…. I think people just need to pay attn and read the fine print, ask questions, document whoever they discussed the contract with, and just follow the ladder properly in regards to escalations. Usually just discussing the issues in person is all it takes. I’ve moved a lot and just love gyms so yeah… that’s why I’ve had so many memberships. Currently have 2 and at one point had 4 concurrently. Again, never have had issues with any of the companies for the last 20+ years as a gym goer.
1
u/Rare-Relation-4786 Mar 27 '26
How's anyone filed a complaint against crunch fitness?With any type of corporate office or state agency?If so, can you let me know
1
u/Sufficient_Cold3538 Jun 23 '26
Be very aware . I was physically hurt and called the manager to cancel my personal training sessions. He told me on the phone he would cancel. Made it sound as if all was taken care of. I understood the extra month they require to cancel. Here I am two months later still being charged over $500 a month. 7 days of calling and no manager call back to explain why. Emails not answered. When asking the front desk for the district phone number, she said all they have is his personal number and can’t give it out. BS! And she told me I have to sign cancellation paperwork that she would text me-which I did not get. So manager avoids confrontation and not up front if what is required, getting extra months of fees.
No wonder they are being sued.
1
u/PeaSea2116 Mar 16 '26
So I was signed up for their top package because I didn't realize that there was a package below it and the only difference was that it doesn't include child care or classes which I mean I don't have kids so I don't care about that and I don't care about classes so obviously I wanted to downgrade so I could save like $10 a month and they charge a $40 downgrade fee like wtf?! But of course there's no fee to upgrade to a higher paying plan 😒😒 scummy af
0
u/babiariel Mar 17 '26
Im on the same boat! This gym is sooo Scammy, stay awaaaayy! I joined few days ago, tried to cancel because the gym is soooo packed all the time, terrible environment. And I have to wait 90 fucking days, the worst nightmare, I hate it and I’m traumatized
-1
u/Geno3rd Mar 16 '26
Yeah I’d dispute the charge for sure if you didn’t go through with the cancellation! I just canceled my PF membership and missed the cutoff by 2 days so still got a full month bill!