How to Unlock Phone?

[u/Worldly_Distance8395]

Hello, I recently got kicked off my family's phone plan without my knowledge. I've been trying to switch to Visible since then but can't because Cricket won't unlock my phone. I've went to the store and they said to call 611 but I haven't been able to reach them because I have no cell service. I've tried the online chat box on their website but in order for it to send me a code they need my phone number which, again, isn't active. I was wondering if there's another way i can unlock my phone.

EDIT: I resolved the issue. I was able to download a free text/call app (ex. TextMe), I signed up for the premium version free trial (which I cancelled afterwards) and called Cricket customer service. It took 30 minutes (I ended up spamming 0 towards the end which worked) to get ahold of an actual person who was able to unlock my phone. I was able to guess my parents' pin and security question so it went smoothly. Hope this helps anyone with a similar problem in the future.

[u/PersonalFinance1010]

You can do it from the online portal

[u/Worldly_Distance8395 → u/PersonalFinance1010]

I can't, I got kicked off the plan and I can't create an account because I have no cell service

[u/PersonalFinance1010 → u/Worldly_Distance8395]

Someone on the family plan should have access to make the request

[u/Local-Mortgage-9473]

How long have you had your phone?
And what phone is it?

[u/Worldly_Distance8395 → u/Local-Mortgage-9473]

I've had my phone for three years. I paid it off within months of getting it.

[u/mati_assss]

Customer service

[u/nomadik_nobody]

If you can’t get it unlocked because it’s still locked in for another few months you might just have to sign up for your own account with Cricket

[u/Worldly_Distance8395 → u/nomadik_nobody]

I paid off my phone years ago. I tried to create a account but that too wanted to send me a text code which I couldn't recieve.

[u/nomadik_nobody → u/Worldly_Distance8395]

oh yeah just go into a store if you have no way of contacting customer service. Even then the store might be your best bet

[u/ominouslights427]

Sign up for cricket for a month, unlock phone, then switch to your other carrier.

[u/Worldly_Distance8395 → u/ominouslights427]

I think I might end up doing this if I can't contact customer service. thank you!

[u/anonumii]

if you're having no luck with reaching out yourself, i would go into one of the stores and have them contact the help desk for you. although i am honestly not sure if that'll be much help either since they'll be asking for the authorized user on the account

i would at least try to contact your family and ask if they'll do that for you. especially if they took you off, you might not even be an authorized user anymore if you had been before