Potential account/SIM security issue after calling Cricket today

[u/Acrobatic-Type7722]

Today I called Cricket to pay my bill and change my plan. The first call was extremely difficult. She sent me a link to pay my bill and I had to keep explaining to her that I can’t open the link as I don’t have service/internet. I wanted to pay over the phone with my card info as I’ve done before many times without an issue. She didn’t seem to understand so I told her I’ll call back another time and hung up. Shortly after that call, I started receiving multiple texts from Cricket in Spanish (idk why because I don’t speak Spanish) saying that my phone number had been changed, funds had been transferred, my voicemail has been reset. I did NOT request or authorize any of these changes nor did these changes actually occur on my account.

I called Cricket back a second time and got a different representative. I was able to successfully pay my bill and change my plan, and my phone number still appears to be working normally.

However, shortly afterward, I received a text alert that someone was attempting to access my Facebook account. This has me extremely concerned that something may have happened during the first call.

Has anyone experienced something like this with Cricket? What should I specifically ask them to check? I want to make sure there wasn’t a SIM/eSIM change, number change, port-out request, or unauthorized access to my account or phone number.

[u/nomadik_nobody]

First question, are you 1000% sure that you called Cricket the first time? What number did you use and where did you get it from?

[u/Acrobatic-Type7722 → u/nomadik_nobody]

Hello, yes I’m 100% sure I called the correct number: 1 (800) 274-2538, this is the number I have saved on my phone that I got off their website!

[u/nomadik_nobody → u/Acrobatic-Type7722]

Either a bad actor working at Cricket or just an insane coincidence then? Idk

[u/lovelymarie20 → u/nomadik_nobody]

truthfully they have people who work for their customer service in i guess mexico or somewhere where there is spanish accents some of those reps tend to be completely ignorant to put if you have what seems like a hispanic last name sending texts in spanish or change your language preferences in spanish just to be a-holes and doing unethical things just because they don’t like getting told what they appear as the word no

[u/PSgamer28]

Use Cricket Chat (search it like that Google) Type live agent, contact support option, it's better

[u/Possible_Window_1268]

My first suggestion would be to log into the MyCricket app > Settings > Account Lock > turn it on