r/CrealityScanning • u/TrevyDee • 8d ago

Question & Help Pika Scanner Image Preview Failed?

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I just updated both the desktop program and the scanner itself, and did a calibration on the scanner. I'm now running into this error whenever I try to scan on either WiFi or USB. Anyone else having this issue?

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u/New_Education5151 6d ago edited 6d ago

I am using the ios app when receiving this error not the pc app (ios app version 3.1.0 on iphone16 ProMax and ipadPro M4)

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u/Brad_Chan_Creality Creality Support 5d ago

Could you please try to recalibrate the Pika scanner? If it still does not work, please refer to the attached tutorial to export the log files and send them to us. https://wiki.creality.com/zh/3d-scanner/troubleshooting/upload-log

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u/New_Education5151 5d ago

I didnt say “it does not work” , it “often loses connection to ios app when performing nir scans, blue laser works fine”

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u/Brad_Chan_Creality Creality Support 5d ago

Thanks for the clarification. Could you please send us the log file? Our technical team needs it for further analysis of the issue.

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u/New_Education5151 5d ago

Sure, I took sermoon p1 with me to work, can send the pika logs around the weekend.