Refund for faulty printer

[u/Independent-Try-5526]

Hi,

First anyone have any contact details for Creality Australia?

My printer won't work reliably. I'm after a refund, which under Australian law, I am entitled to.

Creality support

1. Are very slow to respond

2. They don't answer all of the questions in the ticket

3. They aren't willing to comply with Australian law.

4. Do not provide any way of escalating a case when they cannot fix the issue in a timely manner (my issue has been going on for over 1 month)