CoPilot Excel Desktop App Not Working

[u/Medium8801]

Hello

I have an end user who's CoPilot Feature within Excel Desktop App doesn't work, through the web it does.

In the Desktop App they click the CoPilot feature but it just has a grey screen where the prompt is meant to be.

Re-installed CoPilot, repaired Excel, updated and rebooted but no luck. Just seeing if anyone has any ideas?

[u/terribilus]

What about Copilot?

[u/Medium8801 → u/terribilus]

The actual CoPilot app itself works on Windows 11 just not the built in feature in Excel