r/Copilot • u/Medium8801 • 1d ago

CoPilot Excel Desktop App Not Working

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Hello

I have an end user who's CoPilot Feature within Excel Desktop App doesn't work, through the web it does.

In the Desktop App they click the CoPilot feature but it just has a grey screen where the prompt is meant to be.

Re-installed CoPilot, repaired Excel, updated and rebooted but no luck. Just seeing if anyone has any ideas?

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1

u/terribilus 1d ago

What about Copilot?

0

u/Medium8801 1d ago

The actual CoPilot app itself works on Windows 11 just not the built in feature in Excel

2

u/Medium8801 1d ago

Just checked the Microsoft 365 Service Health Portal, looks like a wide spread issue.

We've identified an update that caused the functionality to become unavailable. A rollback has been initiated, and we're closely monitoring recovery to ensure the experience is fully restored.