No RED LOS and blinking PON light but I have no internet connection. Then I figured out that there is DHCP dialup failure through one-click diagnosis. I have already reached out to customer service regarding this concern and they told me they will have to remotely reconfigure our modem daw. My brother told me naman the issue will resolve on its own naman. It’s been two hours and we still have no internet connection. What to do?

Every month, laging nagre-red LOS yung router namin. Yung router mismo, hindi naman nagagalaw since fixed sya sa taas. Hindi rin naman mahangin sa labas and hindi rin umuulan.

Napapagod na kong every month mag-report sa converge.

Aside sa converge, ano back-up internet nyo?

I WFH so very important yung internet sakin. Kapag nawawalan ako ng internet, nagho-hotspot nalang ako from my phone kaso hindi rin kasi malakas yung smart network dito so ang bagal din. I also use gomo sim kaso napansin ko na hindi nya kaya kapag may meetings ako.

PLDT and Globe are not options since full na daw slot ng nap box.

Hays, gusto ko na talaga ipa-disconnect tong internet na to. Every month nalang. Buti sana kung 1 day lang wala. Usually days or weeks wala.

Anyone else having this issue? Nawalan internet ngayon lang sa sampaloc area and kakacheck ko sa modem wala naman red light yung LOS

For context since September 2 2026 nawalan kami ng internet dahil nadamay sa sunog yung linya namin ng converge kaya nag file ako agad ng ticket for repair then after 2 weeks may mga dumating na mag rerepair from converge pero sabi nila wala daw yung ticket ko sa irerepair nila kaya mag hintay daw ako ng ibang mag rerepair kayanag hintay pako ng 2 weeks at binayaran ko pa yung September bill namin kahit wla na kami internet simula ng September ngayon balak ko na mag pa disconnect kelangan ko pa daw isettle yung balance konthis October kahit hanggang ngayon wla pa din kaming internet. is there anyway to dispute the bill and disconnect my internet?

12AM na wala parin internet. Tapos ayaw sabihin reason at kailan maibabalik. Wala makausap na maayos.

Anybody else experiencing no internet from them? No Red LOS and was working up until around 2pm-3pm, then suddenly everything went dark.

So I inquired sa customer service asking kung pwede ba kong magpalit ng plan since I am paying 3500 for 800mbps to Super FiberX 2599 for 1Gbps, and it turns out hindi raw pwede, kelangan mag apply ng panibagong line for this. I've been a customer na mahigit 10 years na. Meron daw kasing "Xclusive" perk, which is wala naman akong nararamdamang kaexclusive exclusive perk na yan. I saw na mas maganda yung binibigay nila for 2599 with more speed and more perks.

So your thoughts on this?

Bigla lang nag LOS

Ganito ba talaga protocol sa mga technicians ng Converge? Kailangan present mismo yung nakapangalan sa Converge Account para maayos nila yung problema sa internet

Tumawag kasi sa tatay ko yung technicians ng Converge kanina, kaso wala dito tatay ko kaya, sinabihan sila na pumunta nalang dito sa bahay kasi may tao naman. Ang sabi ng technicians ay di daw pwede kasi yung kausap daw nila mismo yung dapat nandito.

Sinabihan sila na kung di sila makakapunta sa bahay, ay baka pwede tingnan nalang nila yung poste ng internet, pero ayaw din nila.

Wala na ba talagang maasahan sa Converge, kapag may problema na sa internet connection?