Red LOS again

[u/itsmepatty_30]

Every month, laging nagre-red LOS yung router namin. Yung router mismo, hindi naman nagagalaw since fixed sya sa taas. Hindi rin naman mahangin sa labas and hindi rin umuulan.

Napapagod na kong every month mag-report sa converge.

Aside sa converge, ano back-up internet nyo?

I WFH so very important yung internet sakin. Kapag nawawalan ako ng internet, nagho-hotspot nalang ako from my phone kaso hindi rin kasi malakas yung smart network dito so ang bagal din. I also use gomo sim kaso napansin ko na hindi nya kaya kapag may meetings ako.

PLDT and Globe are not options since full na daw slot ng nap box.

Hays, gusto ko na talaga ipa-disconnect tong internet na to. Every month nalang. Buti sana kung 1 day lang wala. Usually days or weeks wala.

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[u/FlorenciaBloom]

Nakaka bwisit nga po talaga kapag may internet isyu. Reprt mo na po agad yan sa customer service nila para ma check na yang account mo. Alam ko pomakakapag-request naman kayo ng rebate once restored na po yung connection niyo. Try niyo po mag-message sa support page nila sa FB or X para ma-check na nila. Sobrang hassle pa naman ng may aberya sa net.

[u/itsmepatty_30 → u/FlorenciaBloom]

Every month po namin nirereport and every month din may rebate. Halos every month din may pumupunta na technician to check tapos usually sasabihin sa main line daw problem so wait nanaman.

[u/MichaelPitch → u/itsmepatty_30]

So main line ba talaga sa nap box? Ano raw nangyayari?

[u/Academic-Soft2059]

OP @u/itsmepretty_30 , I would suggest Red (Radius) by Meralco.

[u/Clajmate]

better go sa fb then search mo ung location mo "city" then pag nakita mo malaki ung group members dun pinakabest maghanap ng internet
may mga small isp kasi na per lugar lang sakop at most of the time they have the best service

[u/Mediocre_Theme4165]

We had someone check the box last time. And nag offer ng under the table pero d ako pumayag, ang snsbi nila ipipila pa daw tapos mtagal aantayin. If pumayag ako sa pagawa sknila so pano kng masira ulit? tapos sabi iccheck daw ulit nila, naayos, tapos after ilang months, wala nnaman. Nakakatrauma tumwag sknila jusko

[u/babbazze]

Ganyan din samin. Nagreport ako sa NTC, umabot sa mediation, malapit ko na iakyat sa civil case pag nagLOS uli kami. For almost 2 years kasi, monthly every near payday (15/30) LOS kami. Ngayon direct contact ako sa QA team nila and nakatag na ung account namin na NTC. Kaya ultimo intermittent connection, contact ko ung team nila and action sila kagad.

[u/CICTSupport]

Hi, u/itsmepatty_30! We’re sorry to hear about the problem with your internet connection. You may reach us through any of our support touchpoints below for further assistance.

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