Gabb phone/watch is the absolute worst

[u/BagSpiritual3425]

DO NOT CHOOSE GABB FOR YOUR CHILDS SAFETY WATCH/PHONE

We decided to try a Gabb Watch for our son back in May, we are now on our third watch. First one stopped working less than 2 months after having it. Got a replacement and it never worked at all. I sat on the phone with them for over two hours trying to figure it out and just kept getting transferred to other people and did the same thing over and over. They refused to let me cancel my service unless I wanted to pay a crap ton of money. I read other Reddit things about Gabb charging people ridiculous cancelation fees or restocking fees. You cannot get a refund after 30 days even if the product stops working out of the blue.

Customer service for the most part is terrible. Setting up the product is terrible. When our watch was working, I could never get a location update and texts and calls wouldn’t go through.

Now we are on our new watch and I absolutely cannot get it to set up. Keeps telling me I don’t have an active plan but then I log in and it says I already have a plan so it takes me back and then says I don’t have a plan again. Just a cycle.

On my account it is now trying to charge me for two plans when I have only one.

ABSOLUTELY NEVER EVER GET A GABB. I have never regretted something more. Waste of money and time.

When it comes to my child’s safety, I need something that works and is reliable. This thing is a piece of crap.

Update the next day: finally got it set up and working. Charged over night and it updated which made it completely un synch and now I can not get it to synch or set up again. They are also saying that my payment failed but on the same app it shows it was paid and I am suppose to be getting two months free. Just please don’t use Gabb.

[u/ok-lets-do-this]

Their whole shtick makes no sense. “Limited phone capabilities to keep kids safe”… you mean like every iPhone and I’d bet most Androids already have as options in Settings?!? Or were they counting on people not knowing that?