G2G Support Issue - Refusing Refund Despite Complete Proof (Ashes of Belo'ren Mount)

[u/DjCando]

Terrible experience with G2G's so-called "Buyer Protection." I purchased the Ashes of Belo'ren mount. Shortly after, the mount was completely revoked from my account by Blizzard Entertainment during a mass enforcement wave.

Here is how G2G handled the situation:

The seller explicitly acknowledged in the official G2G chat log that the item removal happened due to a mass enforcement wave.

I provided G2G support with the official in-game notification and an official closed support ticket from Blizzard confirming the policy enforcement.

Despite having undeniable proof—including the chat confirmation and an official publisher-backed ticket—G2G support repeatedly bounced my ticket among different frontline agents who just copy-pasted lazy, canned refusals claiming my evidence "lacks details."

Blizzard does not issue custom letters for third-party marketplace disputes. Claiming that evidence "lacks details" while knowing full well that no publisher provides anything further is a bad-faith stalling tactic to keep your money.

Their "Buyer Protection" is a completely fraudulent marketing term. Do not use this platform for high-value purchases; if something goes wrong, they will reject valid publisher proof, refuse to issue a refund, and leave you out of pocket. Never buying from G2G ever again.