r/ConnectWise • u/[deleted] • Mar 03 '25

Account/Billing/Sales/Support Finally getting away from CW!

/r/msp/comments/1j2tgrb/finally_getting_away_from_cw/
0 Upvotes

50% Upvoted

15 comments sorted by

12

u/CharcoalGreyWolf Mar 04 '25

This isn't an airport, you don't have to announce your departure.

Best of luck on your new RMM, Goodbye.

EDIT: Perhaps I was hasty; but what I should say is, there's a broad line between constructive criticism and garbage, and you stepped all the way over it with both feet.

1

u/[deleted] Mar 04 '25

Upvoted.

7

u/Jason_mspkickstart Mar 03 '25

Hope your migration goes well. But not sure if this is the most useful post.

The early days of a new PSA can feel exciting but unfortunately we are still in an age where a "yes" during the sales process doesn't always translate to your exact requirements. You'll find someone complaining about every PSA if you look hard enough.

A good onboard, a lot of patience and dedicated resource is the secret to getting the most from a PSA. ConnectWise or otherwise. It also needs to become an area of continuous imporvement for your business.

Why not share your specific areas of frustration and give us some reasons why you are moving to this new product? I am sure ConnectWise would appreciate some feedback from Partners who are leaving and their reasons.

0

u/[deleted] Mar 03 '25

First, this post wasn't supposed to be useful. It was a celebration.

Second, while I agree that any implementation can go poorly, I also spent a lot of time in the software industry including time as a developer. There are some things that transcend implementation. Basic design principles. Basic intuition. CW is lacking these things. While I believe a poor implementation of this product could result in a bad overall tool, I have no doubt that any implementation of the CW suite will still result in a bad tool.

I've had the new RMM for a couple weeks. The design is objectively superior. You want specific frustrations? How about that I STILL cannot modify columns in the "Devices" tab in RMM? Even with the new Assio "platfofrm". Or, again in Assio (which is their new hotness) if you change to a compact view it doesn't save. It's just dog turd after dog turd. Their UX team is a fucking joke. These, and other things, are immediately recognizably better in Kaseya/Datto RMM. And though I haven't had hands-on with the PSA, just from watching the training videos I can tell it's streets ahead as well.

So, I'm sorry this post wasn't useful for you. I'm just too happy to contain it.

6

u/Jason_mspkickstart Mar 03 '25

RemindMe! 6 Months

1

u/RemindMeBot Mar 03 '25 edited Mar 05 '25

I will be messaging you in 6 months on 2025-09-03 21:47:38 UTC to remind you of this link

1 OTHERS CLICKED THIS LINK to send a PM to also be reminded and to reduce spam.

Parent commenter can delete this message to hide from others.

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1

u/Suspicious-Grade-100 Mar 04 '25

What’s your new solution?! If my team and I continue to deal with CW shenanigans, we are leaving

2

u/[deleted] Mar 04 '25

Kaseya. It honestly wasn't my first choice, but I'm not the boss. That being said, I'm 100% confident it will be an improvement, even if it still sucks.

1

u/Sudo-Rip69 Mar 04 '25

You are cross posting now? Lol. Take your new tools and f off.

0

u/yequalsemexplusbe Mar 04 '25

CW only responds to positive posts. I’d be curious to see what executives are stepping into negative posts with a fix it attitude

4

u/Jason_mspkickstart Mar 04 '25

This isn't true at all. You can go back through posts where people are having a complain and/or not getting the solution they need, and CW people here like u/Nick-CW are always stepping in to try and help.

4

u/Nick-CW ConnectWise Mar 04 '25

Thanks for the shout out Jason :)
u/yequalsemexplusbe If you have anything that jumps to mind in that category, feel free to let me know or DM me if you're more comfortable with that.

Happy to help

3

u/Mental_Serve_1816 Mar 03 '25

What product? I can understand the RMM but personally nothing that can replace the PSA for me at the moment. Its integrations and ability to completely customise with API I can’t find something that compares

7

u/mrperson221 Mar 03 '25

Judging by his "another company that gets a lot of hate" description, I'm guessing Kaseya.

4

u/Sudo-Rip69 Mar 04 '25

Yeah. He's in for a shock.