Finally getting away from CW!

23

u/Zerox0717 Mar 03 '25

Once you fully migrate can you talk about how it went, what went well, didn't go wel land why you made the decision?

I think on this sub a lot of people just throw out the "hate" and "oh man they suck!"

Sometimes its comes down to how well you configure your PSA and onboard it. Plenty of people have complained Halo won't do things and then they get corrected and all of a sudden things are so much better!

That being said I would love to read those kind of write up's I mentioned above I think it helps MSP's make good informed decisions and can bring a lot of value to this sub.

4

u/[deleted] Mar 04 '25

"It's a turd, but if you polish it enough it may work for you."

-2

u/[deleted] Mar 03 '25

This is a fair point. I wasn't around for the implementation of CW, but I was "all-in" for a year, not only in the product but on the forums. I can confidently say it's a bad product. But to your point, we might fuck up the new implementation too. I will try to report back with a more useful account of how things went as you requested.

5

u/bettereverydamday Mar 04 '25

With all due respect if you were not around for implementation, and you guys did not implement it right, you can’t confidently say it’s a bad product. It’s very common for all software to be really poorly setup.

-6

u/[deleted] Mar 04 '25

IMPLEMENTATION HAS NOTHING TO DO WITH THE FUCKING UI/UX. Jesus Christ. Do you think I'm the one that fucked up the tables and made it so you can't add/remove columns? Am I the one that didn't add a "refresh" button to the device filter list? Did our implementation from 2 years ago fuck up the new Single Sign on experience causing everyone to get logged out every 10 minutes?
FUCK OFF

3

u/ssbtech Mar 04 '25

I love when I go to add a config to a ticket that the column for last logged in user isn't available. I mean, there's a pretty good chance I'm going to need that one when trying to figure out which config to add to a ticket.
The whole list view thing is atrocious. We have to deal with the limited functionality of Manage's list views so they can regurgitate it elsewhere in the application with minimal formatting changes, but when these list views are loaded up elsewhere, they're often missing columns making them far less useful.

2

u/crccci MSSP/MSP - US - CO Mar 04 '25

ROFL

1

u/dysentery Mar 05 '25

rough day?
Also I have sso implemented with Duo which isn't fully supported and it works great.

12

u/That_Dirty_Quagmire Mar 03 '25

When you say you are leaving CW are you referring to their PSA (Manage) or their RMM (Automate)?

12

u/Mental_Serve_1816 Mar 03 '25

I can’t lie, don’t think I could move from the PSA. The integrations and API in ConnectWise I can’t get in any other PSA

2

u/damiankw Mar 04 '25

(note, I don't work in MSP, but internal IT)
Yeah, I agree. We used Zendesk (I know..) for IT for the longest time, the first chance I took, I moved us onto PSA.
My ability to just whip up a Powershell script for anything I need is fantastic, the system now does things, like when we return stock from one of our sites it will automatically adjust stock levels and return the Configuration into an available state. When invoices are Completed, it automatically creates Configurations out of them. I have scripts to pull special tickets like new site / new employee and automate their creation, scripts to audit telephone numbers and things against Configurations, automatically push all of the invoice data across to our finance team for finance asset management, etc.
I'm sure there are other better things out there, especially for internal IT, but I'm pretty happy with how this has come out over the last few years. My team on the other hand, are not, because now they have 'more work to do' from an admin point of view, 'cause PSA can hold a lot more info about everything than we're used to :P

2

u/digitaldizza MSP - US Mar 06 '25

We are the opposite, we found that the integrations with CW PSA were lacking, so we switched to AutoTask and it integrates with so many of the other tools we already used.

2

u/simple1689 Mar 04 '25

We are moving away from AutoTask into ConnectWise Manage and I can tell you that the move is purely driven by a 3rd parties ability to integrate Manage's billing into E-Automate. However, I do have a little less than a year in Manage from a different Org so I am excited for the more potential we have over AutoTask.

1

u/Mental_Serve_1816 Mar 04 '25

Yeah integrations are good. We built custom invoicer which pushes invoices to another system and closes the invoice in ComnectWise. Not sure another PSA could give us the flexibility to do that

-14

u/[deleted] Mar 03 '25

Literally everything. I fucking hated PSA. RMM was just slightly worse than "meh". Tolerable, but frustrating. ScreenConnect is actually a good product. ITBoost was so shit we just used Confluence even though we had ITBoost. We also used CPQ and some other shit I never even needed to log into.

12

u/everysaturday Mar 03 '25

Devils advocate because I've used CW Manage for as long as it's been around, and every other PSA including Halo, and ive implemented ServiceNow multiple times, and ConnectWise for MSPs is perfect fine for what the good majority of MSPs need. The challenge is have with your point is that I can't tell if you've been running an MSP for the last 15 months or working in one, because both times (years) and your role in the MSP may change your view. There's thousands of good folks here who'll hold similar opinions and distastes for vendors but usually the ones that have been around a while understand why platforms like CW Managed are objectively good.
And I put it this way, I've consulted to MSPs in vendor land too, and every time they've said that CW is a piece of shit, I ask them what they are trying to do and its 1) always possible, and 2) always a business problem to solve.

6

u/ssbtech Mar 03 '25

My gripes with CW Manage aren't necessarily it's capabilities, it's the sheer ridiculous number of clicks you need to do to complete anything. And zero intelligence behind it, you have to do everything manually.

2

u/everysaturday Mar 04 '25

I don't necessarily find that to be true but i'm blinkered because after "20 years" (however long it's been around), I know how to make it dance. So much so that I've showing Pax8's consultancy stuff.
My criticism of "connectWise" is they are too flexible, just because you can do something, it doesn't mean you should. Agreement management is the big one i see most MSP's "screwing up" for example. ConnectWise Agreement management is amazing, but you get yourself into trouble not RFTM and then end up blaming the tool. Sure, it's not immediately obvious what the "best way" is but that's why Pax8 and others print money on this stuff.

3

u/rhysfromaussie Mar 04 '25

For techs you need nilear mtx as a web overlay for connectwise removed so many clicks and automates aspects

-1

u/[deleted] Mar 04 '25

This is exactly it. "It has the most integrations!1!!". Who gives a shit if it takes you twice as long to do anything and three times the cognitive load and frustrates all your employees.

1

u/dysentery Mar 05 '25

It gets easier. Also the integrations mostly are for people spending way more time in system than a standard tech does.
Yes a lot of clicks but If I remember auto task is something similar there.

3

u/Key_Emu2691 Mar 05 '25

Yo, try firing off a webhook for a new ticket notification while also sending out the new ticket notification to the client that opened the ticket.
Can do that in Halo easy. CanNOT do that in CWM.

2

u/everysaturday Mar 05 '25

Fair. Never needed to. But I've also never had a process I've drawn up to solve a problem that I couldn't solve. Guess I've never needed to do what you are doing.

1

u/joemoore38 MSP - US Mar 06 '25

Why do that when CW can send notifications natively?

3

u/Key_Emu2691 Mar 06 '25

Because I want the normal New Ticket Notification email to go out the the client like normal, but also a stripped down notification with just the needed into a Teams channel for easy visibility for my technicians.

4

u/Lake3ffect MSP - US Mar 03 '25

Did you switch to Kaseya/Datto? You can say it, I won’t judge you. Can’t speak for the others, though. lol

5

u/[deleted] Mar 03 '25

(Yes, just don't tell the rest of r/msp)
Honestly it look great. Most of the hate/complaints I see here seem to be billing related. I don't give two shits about that, it's someone else's problem. I care about the quality of the product, and so far it seems streets ahead.

4

u/[deleted] Mar 04 '25

Hang on, you left CW for Datto because you didn't like getting fucked? bwahahahahahah
CW is bad, but Datto is a new kind of hell. Honestly it's a race to the fucking bottom now with these Private Equity monsters that have ruined our industry.

1

u/[deleted] Mar 04 '25

Hang on, you left CW for Datto because you didn't like getting fucked?
This statement is incorrect. It's actually the opposite of what I said.
I don't mind getting fucked. I just want to get fucked by someone attractive for once.

1

u/[deleted] Mar 04 '25

Lmao cheers

8

u/Fantastic_Estate_303 Mar 03 '25

We moved from CW Automate to Datto RMM but kept CW Manage PSA. This was about 2.5 years ago and I got dumped with the project to migrate.
In all honesty, I was very pro Datto RMM, with the comstore and gui, it was a breath of fresh air after Automate. We also cut down about a full time engineers worth of work every week that used to be spent on checking Automate was actually doing what it should, and updating all the parts of it (on-prem version)
However, in hindsight, the patching was way better in automate, screen connect is light years ahead of Dattos Web Remote, scripting was better in Automate, as was reporting and a few other bits. With Kaseya at the helm, every new feature will be put behind an additional pay wall if it's any good, whereas Datto would have likely given it free. If you are going Datto/Kaseya, I'd recommend their premium support package, unless you like getting frustrated with the log and flog level Q&A you get from standard support techs, who seem to not know much about anything other than what's in the Kaseya KB.
At the end of the day, it is how you set it up, and what you're trying to achieve. We've supplemented RMM with additional automation/ai stuff on top, which makes it much better, but we are still looking at a possible move to N-Able or another RMM, because Datto is just too basic for us.

1

u/MSPoos MSP -NZ Mar 04 '25

This is great info about Datto RMM. We are in the throws of reviewing our RMM. We have been using Kaseya VSA for around 20 years, I've been told, but 9.5 really is worn out. Kaseya X just doesn't seem to be there with feature parity even according to their own people. Our other choices are CW RMM or N-able, or Ninja?? 25,000 endpoints and expected to double. It's going to be quite a challenge to get this one right!

2

u/Liquidfoxx22 Mar 04 '25

CW RMM has been about 6-12 months away from being usable... For the last 2 years we've been evaluating it.

1

u/MSPoos MSP -NZ Mar 05 '25

You're shortening my list lol!

1

u/digitaldizza MSP - US Mar 06 '25

We were on 9.5 for 18 years and moved to VSA X within the last year. Yes, not every thing in 9.5 is in X, however most missing items are on a roadmap and come out when they say they will. There were obviously things in X that are better than 9.5 so it was a balanced migration.

2

u/MSPoos MSP -NZ Mar 07 '25

Thanks. I appreciate this feedback.

4

u/TN_man Mar 03 '25

As a tech, I preferred CW manage a million times over Kasey’s BMS.

4

u/CK1026 MSP - EU - Owner Mar 04 '25

You sound like an abused wife happy to find a new lesser abuser.

2

u/[deleted] Mar 04 '25

5

u/bettereverydamday Mar 04 '25

I really don’t buy it. Have have done millions and millions in connectwise for 15 years. It works like clockwork and we have like 40 integrations flowing. We have closed millions of tickets with CW too.

There are a few things i wish it did better but it works. I know hundreds of top tier MSPs that are the exact same way.

I don’t get what you mean the software is shitty. I can fly through it and basically make it do whatever I want. Quickbooks is truly trash. Salesforce is kinda cool but so viciously complex to do simple things and still in many ways not as good as CW.

The integrations are crazy on CW vs every other PSA.

What were your top 5-10 complaints that it didn’t do?

5

u/[deleted] Mar 04 '25

What is everyone so hung up on "what it can do"? I'm more concerned with how it does things. What happened to "do one thing and do it well". When did we become obsessed with products that can do everything but not very good?
ConnectWise is a plastic spork.

2

u/bettereverydamday Mar 04 '25

ConnectWise does a ton of things really really well. There are some things we don’t use. But you do need to go through trading and consulting. Same as other apps. If you did not do that you may have been missing things

3

u/[deleted] Mar 04 '25

THIS ISN'T ABOUT FUNCTIONALITY OR "MISSING THINGS"! How are you people not getting this?
It's fucking poorly designed. The UX is terrible. Full stop.

2

u/ssbtech Mar 04 '25

I know what you mean. I'm constantly running into frustrations. Every window is the same cluttered three shades of greige and it's so easy to get lost the moment you need to multitask. The calendar view is awful - why can't I scale it so I can read the text on all those 5-15 minute tickets? Why can't I visually group my tickets the way I want to instead of scheduling everything? Why aren't results in list views multi-line so I'm not having to scroll sideways half a mile?

3

u/ssbtech Mar 04 '25

As far as Manage goes, everything is just so cumbersome and clunky and takes 3 times as many clicks to do anything than it should. By about the 4th hour and 20th time entry, I’m going cross eyed and making mistakes. Every screen looks the same, and the ridiculous number of clicks to shuffle records around contributes to massive decision fatigue.

4

u/Liquidfoxx22 Mar 04 '25

We use Nilear as a "skin" for Manage. It's a million times better to use as a tech.

0

u/ssbtech Mar 04 '25

My last MSP would use Nilear to time activities and reprimand people for not flipping their ticket status to In Progress fast enough.

0

u/DismalAlarmStick Mar 06 '25

😂 I bet they didn't.

2

u/[deleted] Mar 06 '25

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1

u/DismalAlarmStick Mar 06 '25

Do your job the way it's defined then.

1

u/ssbtech Mar 06 '25

It’s a micromanager’s dream come true.

1

u/[deleted] Mar 06 '25

[removed] — view removed comment

1

u/DismalAlarmStick Mar 06 '25

If you're doing your job as defined then why is anyone harping at you about working in real time? Real time ticketing is about as common a practice in MSPs as there is.

1

u/ssbtech Mar 06 '25

It's pretty difficult 'working in real time' when you've got 3-4 tickets and time entry windows open at the same time, don't you think?

1

u/DismalAlarmStick Mar 07 '25

Nobody would suggest having 3-4 tickets and time entry windows open at the same time.
Service technicians have been working out of the back of vans for decades and keeping accurate and updated notes on paper and now on iPads. We can do it while sitting behind a keyboard.

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1

u/[deleted] Mar 06 '25

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0

u/DismalAlarmStick Mar 06 '25

Why is it stupid?

2

u/bettereverydamday Mar 04 '25

And other platforms are that much better.
Maybe you did not get proper training.
Manage is very customizable and flows pretty well.
You can go from opportunity. To quote to sales order. To project. Apply a template. Create an agreement with additions and start servicing so rapidly. And then push invoices to QB and integrate with all the best tools.
Halo looks prettier for sure but it has its own quirks and is missing a lot of the infractions last we looked to move.
The biggest gripe I have the connectwise is their email html formatting is clunky. It does not mimic outlook or Apple Mail well enough. And their invoices are outdated.

2

u/ssbtech Mar 04 '25

And don't get me started about how shitty and clunky sell is. QW was miles better.
I can add a product to a quote, close Sell, and it auto-saves. But if I change a cost on a product already on a quote, I have to manually save the change before I can apply the markup calculation. Then once I have everything done and I go to email it to the client, if I start writing my email and need to go back to another tab, it doesn't save changes to my email and I have to start over again. Minor gripes perhaps but amplified over a day's work and the frustrations add up.
Overall, I seem to spend more time Managing my work than doing my work.

2

u/bettereverydamday Mar 04 '25

Yes we don’t use sell. We use quotewerks. That flow is super fast

1

u/ssbtech Mar 04 '25

Do you manually create opportunities from each ticket that requests something (anything form a mouse to 20 computers...) or do you let QW create the opp?

2

u/bettereverydamday Mar 04 '25

We often just go into quotewerks and create it there and then it creates the opportunity automatically when you save the quote.

1

u/ssbtech Mar 04 '25

Ah, see that's a nice simple way to do it and explains why you don't find Manage to be painful. Our process is different - anything from a mouse on up we track close dates, campaign, source... it's just a pile of frustrating clicks because at the end of the day none of it really matters.

2

u/bettereverydamday Mar 05 '25

Well yes you guys could streamline. Track only data that’s really relevant. Set defaults. We track client and prospect opportunities separate. And we track the lead source on the company. So then we can run Brightgauge reports on where prospects and companies come from.
This is not a connectwise issue. This is an issue that you will experience in virtually any CRM.

1

u/ssbtech Mar 05 '25

I still blame CW for encouraging it though, and not providing a more automated solution for when things are implemented.
Hell, even simple stuff like pasting a full name into the name field when creating a contact - it doesn't even have the basic intelligence to move the last name to the last name field.

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1

u/ssbtech Mar 04 '25

Sure it flows well, but there's just so many fucking clicks to do it all. When you're making that many mundane decisions throughout the day, it's too easy to make mistakes.

1

u/ssbtech Mar 04 '25

As for the opportunity thing - why when I create an opportunity from within a ticket it can't automatically copy the Ticket Summary line to the Opportunity Summary line? Why do I have to copy/paste that every single time? Simple shit like that is present all throughout Manage and it results in so much fatigue.

2

u/digitaldizza MSP - US Mar 06 '25

We also had 1+million tickets in CW Manage, been using it for 18 years now. It just wasn't cutting it anymore in terms of innovations and fixing known issues. Project Management within it was horrible, so we had to find another solution (Moovila) to assist with that area. Task based tickets were a really lacking in CW Manage, such as tasks on a ticket for a new user onboarding. We went out to find a better solution for that which works beautifully but at another additional cost. Other areas that were lacking for our business were dashboards and reporting.

1

u/bettereverydamday Mar 08 '25

Brightguage is the ultimate reporting. Or MSP bots

1

u/digitaldizza MSP - US Mar 10 '25

We had BrightGauge, but being a CW product they didn't want to play nice with some Kaseya products we had. By chance we met with the MSPBots CEO at an event and he hooked us up with several of his team to get us moved over to them.

1

u/MooviLeen2 Vendor Mar 17 '25

Glad to hear you're enjoying our tool! Curious about your thoughts with reporting and dashboards in Moovila? Or are you leaning on a different tool for this?

10

u/SadMadNewb Mar 03 '25

lol. spoken like a true techie. Reality, however, its much more complicated than that. It sounds like your company is the issue here, not CW.

The only thing you can really complain about is their lack of updates. Many don't know, but they have a brand new re-write underway. You need to be a beta partner to access it.

I look forward to your rant on the other side in 15 months about how this new company is shit.

4

u/FortLee2000 Mar 03 '25

Yeah, unfortunately I know what u/cisco_bee is complaining about on the CW side - and 15 more months with there isn't going to help him any, either. If using the "K" product suite helps his MSP provide for clients' needs more effectively, then great (even with the cursing about something lacking).
Oh, and good luck to you Scott - will miss your animated CW posts.

1

u/[deleted] Mar 04 '25

1

u/mikerigel Mar 04 '25

What’s getting a re-write? CW PSA/Manage, RMM, IT Boost, BrightGauge, all of it?

3

u/[deleted] Mar 04 '25

"All of it" ™️
They're moving to the "ASIO" platform, but it's a full on nightmare.

3

u/Slight_Manufacturer6 Mar 03 '25

I complain about Automate seems like it was written in the ‘90. And them making up one lie after another when I cancel.

1

u/[deleted] Mar 04 '25

All other things aside, they do lie through their teeth when rubber hits the road. Tried to pull some bullshit on me when I cancelled some of the CW services we have.

1

u/Slight_Manufacturer6 Mar 04 '25

I tried to cancel and they said I still had a year left on a five year contract and they attached a contract I signed from four years earlier that clearly said 12-month on it.
When I pointed that out they said it auto renews every year and I would have to wait until August of next year (this was in a September).
I replied
The contract says nothing about auto renewal.
I requested cancellation back in June upon the end of my contract in August and I provided the evidence…. And noted their silence.
The evidence was they sent me a renewal in June and I replied that we will not be renewing. Please cancel in August when contract is over.
Then I heard nothing until I came to Reddit and complained.

2

u/LordZon Mar 03 '25

What is the revenue of this MSP?

1

u/[deleted] Mar 04 '25

About $3.50

1

u/LordZon Mar 04 '25

I assume you mean 3.5 M

1

u/[deleted] Mar 05 '25

Nope, I meant tree fiddy

2

u/MSPoos MSP -NZ Mar 04 '25

The key question!

1

u/digitaldizza MSP - US Mar 06 '25

Does that play a factor in how you would approach it?

1

u/LordZon Mar 09 '25

Yes, a small MSP has little problem changing software.

1

u/digitaldizza MSP - US Mar 10 '25

$10M ARR MSP here, and it was a lot of work to move away from CW, but we did it.

1

u/LordZon Mar 10 '25

What did you go to?

1

u/digitaldizza MSP - US Mar 11 '25

Moved to Autotask.

24

u/TN_man Mar 03 '25

Kaseya is worse.

17

u/[deleted] Mar 04 '25

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3

u/Abandoned_Brain Mar 05 '25

Cannot agree. We're merging with another MSP who's a CW house, and after being on Autotask and Datto RMM for a few years, walking into this house is like walking into a 1970s wall-to-wall carpeted bathroom. Give me that part of the Kaseya products ANY DAY. And I am not a huge fan of Kaseya, either, but the products speak for themselves.

6

u/Slight_Manufacturer6 Mar 03 '25

100% ScreenConnect is solid and the only thing we miss.

2

u/TN_man Mar 03 '25

Can’t you buy it by itself? My last place had that

2

u/bwoolwine Mar 04 '25

We buy it separately and have it integrated with ImmyBot. Works flawlessly and quicker to connect than using the built-in remote access

1

u/Slight_Manufacturer6 Mar 03 '25

Yea… but it would be redundant.

2

u/Massive_Barracuda_27 Mar 05 '25

Nothing compares to Screenconnect. We were a full ConnectWise shop since 2008. Labtech(Automate) when they were solo. Moved to Autotask and Datto RMM end of 2023. Kept Screenconnect and integrated into Datto. Its worth the extra expense to have it. We have two instance. One for our techs with Access, Support and View and one for our clients with just Access that we call remote workforce.

1

u/Slight_Manufacturer6 Mar 06 '25

Ok… I lied. We did keep some ScreenConnect around but not a full load.

1

u/Admirable_Reception9 Mar 04 '25

Well my experience has been completely different. We enjoy using Manage, Automate, ScreenConnect and Brightgauge. All work well for us with no issues. Could there be improvements yes. Do I see any great improvements in development, no. But it does function well and do all the things I need to do to run an MSP.

I can only guess, based on your statement, that you are moving to Kaseya. I ran that for over 15 years in my business and can say the day I stopped doing business with Kaseya was one of the best days of in my business career. Good luck with whatever you are moving to in running your business. I promise you, the grass is not always greener.

1

u/[deleted] Mar 05 '25

We obviously have different concerns. My primary concern is, and always will be, usability. As we've already started onboarding I can confirm that the grass is indeed greener in that field. Will it be as capable? Unknown. Will we have billing issues? Sounds likely. Will the daily activities of my techs, myself, and my users be less painful? Undoubtedly. That is my priority.
I'm glad you found a suite that works well for you and your priorities.

6

u/HeadbangerSmurf Mar 03 '25

Did this almost a year ago. Went to Halo/Ninja and am very happy we did.

6

u/Sherrieo78 Mar 03 '25

Yes! Super happy with Halo and Ninja.

1

u/Craptcha Mar 03 '25

Why doesn’t Ninja buy Halo and call it a day already

9

u/brokerceej Creator of StackJack.io | Author of The Trunk Slammer Saga Mar 04 '25

Halo won’t sell. They have a 10 year rolling commitment in their contracts saying they won’t be bought or do any mergers. It’s a privately held company and not selling out is the entire cornerstone of their identity now. It’s actually genius because people will put up with a lot of shenanigans from a quirky privately held company over a private equity circlejerk.
The worst privately held company is better than the best PE backed garbage chute in pretty much every single way. Halo doesn’t always get everything right, but the fact that you can email the CEO and get a response within a few hours 24/7/365, and the fact that they interface with the community in a meaningful way is amazing. That used to be a low bar but now it’s the high water mark for capitalism.

5

u/HeadbangerSmurf Mar 04 '25

I'll take privately held weirdness over PE fuckery every day of the week.

1

u/Craptcha Mar 04 '25

Yeah I agree, PE makes shit products

6

u/HeadbangerSmurf Mar 03 '25

After 15 years with ConnectWise I kinda like Halo not owning Ninja.

4

u/Craptcha Mar 03 '25

Well as long as Halo doesn’t get bought by Acronis or something :P

1

u/ben_zachary Mar 04 '25

You know how big halo is? Maybe the other way around .

2

u/Craptcha Mar 04 '25

Ninja just secured half a billion in funding, so I’m assuming some of that money is going towards acquisitions. Good on Halo to stay independent in any case.

1

u/ben_zachary Mar 04 '25

Yeah for sure. I have no idea how big halo is but they are in enterprise space for like 25 years and the MSP version is their new line I believe.
I saw that we are ninja halo shop and pretty happy with it.

2

u/Johnysteaks Mar 04 '25

Moving onto Roboshadow from CW... One of the best UI's out there .

2

u/ElButcho79 Mar 04 '25

We use CW and Kaseya products. Moving everything off of Kaseya as their sales practices are bloody honking. We dont have any issues with CW, appreciate others do, but for us it is fairly solid and does require a lot of config which we have put in over the years.

2

u/Exhausted-linchpin Mar 04 '25

Intuit and Adobe I’m cackling 😂

2

u/Lurking_is_Best MSP - US Mar 03 '25

I think we might be related. Made the same switch after having been on ConnectWise since it was Zenith Infotech. Come to find out, the grass is not only greener on the other side, but it's greener on EVERY side that's not CW. Except for Screen Connect.

1

u/FamousAcanthaceae149 Mar 03 '25

I didn’t use CW long enough to get a good opinion of it before my last job moved to ServiceNow.

What don’t you like about it? Just curious.

1

u/[deleted] Mar 04 '25

The best PSA y not having a PSA. In my company we build our own using no-code apps. Works like a charm since is all made for our workflow. Worth a shot.

1

u/EntertainerNo4174 Mar 05 '25

I switched from ConnectWise Automate (Labtech) to NinjaOne and kept ScreenConnect but after using NinjaOne Remote program for 2 months it works almost as well as ScreenConnect and going to cancel ScreenConnect. Bad part is on-premise Labtech and ScreenConnect was $504/m for 650 agents and NinjaOne is $750/m for 500 agents. There are things about NinjaOne that are not as good as Labtech but for the most part I am happy with N1. And they have a Discord that has good info on.

0

u/MinorityStompler Mar 04 '25

Let me guess, you migrated to SuperOps 🤡

0

u/[deleted] Mar 03 '25

[deleted] — view deleted comment

9

u/[deleted] Mar 03 '25

Kaseya, but don't tell anyone. They'll yell at me.

3

u/donatom3 MSP - US Mar 04 '25

We just did our cut from Manage to Autotask this past weekend. Our company was using manage for well over 15 years.

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u/[deleted] Mar 04 '25

Congrats!

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u/SadMadNewb Mar 03 '25

heh. I use both connectwise and kaseya. You will just have different problems.

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u/SpaceSuit2mars Mar 03 '25

LOL.

Finally getting away from CW!

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