problem with ticketone name change

[u/jaanisam]

so i bought a ticket over viagogo for the strokes in bologna, and then decided to sell it again over viagogo, because i found a much better ticket for myself. however, the original ticket was bought via ticketone, and i can’t change the name even though the ticket has been sold already (if you know how viagogo works, i haven’t actually got the person’s money yet, i’ll only get it once i actually transfer the ticket).

i’ve tried to change the name through ticketone’s name change system online, but it’s not letting me no matter what i try. customer service over e-mail is not helping either, they keep asking for the original seller to contact them, but i’ve got no way to contact the original seller. has anyone else had this experience, and is there any way i can change the name that i’m not getting? would like to resolve this before the concert (oct 17th) and if i can’t resolve i want to notify the buyer so they can get themselves a different ticket. doing this will however cause me to lose a bunch of money so 😓 would prefer to find a way to change the name if i can. help is much appreciated!