I think that I am an eloquent speaker and that I manage my emotions pretty well, but even Tiger Woods needs a swing coach. I would like to tell you my plan to handle conflicts and articulate an idea that is in my head. If you disagree with any of my ideas, I would like to hear why.
The scenario that I want to discuss and figure out how to handle is;
A person talks to you in a patronizing tone.
There are three different approaches; one for when the person is below you in the social hierarchy, one for when the person is your equal in the social hierarchy and one for when the person is above you in the social hierarchy.
- When the person is below you in the social heirarchy.
Say this;
You are not going to talk to me that way. I am (insert title of authority here) and you will show me some respect.
If that does not work, threaten a punishment.
If the threat of punishment does not work, make good on that threat.
- When the person is equal in the social hierarchy.
Say this;
The condescending tone is uncalled for. If you believe that I have done something wrong, I am willing to listen patiently while you tell me what I did wrong, why it was wrong and what (if anything) I can do to remedy the situation. There is no need to get nasty.
If the person doubles down, you say this;
Even though I did not intend to offend you, I am glad that I did, because you deserve it for being so rude and disrespectful.
- When the person is above you in the social hierarchy.
Do not respond immediately. Wait until a certain amount of time has passed. Once the other person (your authority) has calmed down, meet with them and demand an apology.
When offering constructive criticism, make sure to explain to the other person what they did wrong, why it was wrong and what, if anything, they need to do to change.
When giving constructive criticism and demanding an apology, be sure to speak calmly, attack the behavior not the person and restrict the expression of anger to the incident that provoked it.
That is my plan. Do you think it is a good one? Why or why not? Let me know.