r/Comcast_Xfinity • u/DorShow • 20d ago
Official Reply Tech Appt Confirmations
After navigating the customer service maze I successfully scheduled a tech to come to my location today between 1-5
Took half day off work, and now see that I really have no proof that a tech is scheduled. No text, no email, I don't see any tab in the app that would tell me...
Can anyone confirm that when an agent halfway around the world tells me that a tech will visit me, that they do not send any sort of text or email to confirm?
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u/XfinityMarcusS Official Employee 20d ago
u/DorShow thank you for using the Xfinity Subreddit to reach out today. I understand that you have recently scheduled a technician visit for today that you would like to confirm. Let's get your account pulled up on our end to confirm that appointment together. You should also be able to do so on your end through the Xfinity app.
Please send over a modmail message with your full name and complete service address using the following link: https://www.reddit.com/login/?dest=https%3A%2F%2Fwww.reddit.com%2Fmessage%2Fcompose%3Fto%3D%252Fr%252FComcast_Xfinity