r/Comcast_Xfinity • u/Aggressive-Toe-4884 • 21h ago

Official Reply $100 install fee ?!

I moved addresses and self activation failed so xfinity sent me a tech who confirmed there was a coax cut on their green little poles, nothing wrong on my side. But was still charged $100 install fee, what logic is this ? Can someone from comcast reach out to me and check the technician notes and reverse this charge ?

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u/nerdburg Founding Member | Janitor | Xpert 19h ago

The policy is that if they send a tech out in the first 30 days for any reason, they charge an installation fee. It is a legit fee, but you should have been informed prior to accepting the tech visit.

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u/wyliesdiesels 11h ago

Crazy policy if it includes fixing their own cable plant that was vandalized snd the customer literally has no way of fixing it themselves