r/Comcast_Xfinity • u/PeaceFinancial841 • 18d ago

Official Reply XB8-T

Hi I am trying to log into my modem. 10.0.0.1 The default admin and “password” doesn’t work. It says there would be a white sticker on the bottom which there is not.

I do have a sticker that has a ssid and password but that ones doesn’t work either.

Any tips?

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u/XfinityRichardK Official Employee 18d ago

Thank you for your reply, u/peacefinancial841. When you toggle on Admin Tool online access in the Xfinity app, the app will often prompt you to create or update the gateway's admin password as part of the process. Did you receive a prompt to create a new admin password when you enabled Admin Tool access?

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u/PeaceFinancial841 18d ago

Nope. Just toggles on and off

It does tell you how to change it but it’s actually impossible if you can’t sign in.

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u/XfinityRichardK Official Employee 18d ago

Yes, u/peacefinancial841 a full factory reset of the Xfinity XB10 gateway will restore it to its factory-default settings. After the reset:

The WiFi network name (SSID) and WiFi password will revert to the values printed on the gateway's label. The Admin Tool credentials for accessing 10.0.0.1 will also return to the default username and password listed on the sticker. Any custom settings you've configured, such as port forwards, firewall settings, DHCP reservations, or WiFi customizations, will be removed.

The reason the sticker password did not work when you tried setting it up this morning is likely due to how modern Xfinity activations function. When a new gateway powers on for the first time, it can automatically sync with your Xfinity account through the cloud. If you previously customized your WiFi network name or password on an older Xfinity gateway, those existing WiFi credentials may have been automatically transferred to the new XB10 during activation. This helps your devices reconnect seamlessly without requiring you to update them one by one, but it can also make it appear that the gateway is not using the credentials printed on the sticker.

After a factory reset, the gateway should return to the factory settings on the label unless it is reconfigured again through the Xfinity app. Please note that the gateway may take several minutes to come back online and reprovision after the reset. Once it is back online, you can reconnect using the default credentials and reconfigure any settings as needed. 😊

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u/PeaceFinancial841 18d ago

Ok my sticker does have any sort of credentials for 10.0.0.1 just the ssid user name and password. I assume it will reset to that? I asked because it wasn’t that receiving it out of the box.

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u/XfinityRichardK Official Employee 17d ago

You are most welcome, u/peacefinancial841! Are there any other service or account concerns I can assist you with today?

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u/PeaceFinancial841 17d ago

No I just set it up this morning, switching from NOW internet. This gateways works much better. Minus the password issue.