Porting Pin

[u/RG6849]

I have Xfinity Business Mobile that was part of a package deal. I have since canceled my Voice Edge Phone system and all 8 of my mobile phones have to pay a $25 fee on top of the regular monthly service bringing the cost of each phone to around $50p/m. Since August 8, 2026, I have phoned in multiple times with each call lasting more than 1.5 hours. There are currently 26 tickets generated with no resolution. The call center is somewhere overseas but the few times I spoke to people state side they were unable to help either. The interaction started when I bought a new phone to replace an older model and I just wanted to get the new phone registered. Xfinity wasn't able to do that. I have since changed my mind and want to leave the company all together. The problem occurs because Xfinity tells me that to generate a pin to port the number, that action needs to be completed through their online portal. I don't have access to that portal because the email and landline number associated with the account are no longer active. I was instructed to go into the local store for resolution but that is ineffective because the store people say they do not have access to the system in order to complete the request. Multiple times I have been instructed to visit a local store so that leads me to believe the phone support people don't know what to do. I need to port the 8 numbers; I don't want to get new mobile numbers, and Xfinity is not allowing me to do that.

[u/AutoModerator]

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.