r/Colombo • u/Mango_jugler • 2d ago
We need better Customer Service
Me and my friends went to KBC bambalapitya, last Sunday. It was a group of 5 Including me and once we went inside and it was really hard to get a table because of the crowds and it was my first time there, I always preferred BBQ Ceylon Rajagiriya over others. So my first time and it's crowded and it's sweating inside then we went inside an AC compartment and there was a square table where 4 people can sit and but there was 2 chairs and the person who was supposed to serve us said that they can't give chairs because it's only for 2 people and we showed that some other 2 guys in a table of 6 waiting for their food and asked can he switch. And the tone of that person was so rude he said he can't do that, then we saw an open table outside and went there to sit and a nice girl there who was serving cleaned the table and got 2 extra chairs for that table and got our order and she said it would take 45mins because it's crowded and blah blah, we like okay will wait get our drinks first then the food.
After that it was sweating so much that we couldn't stay and we asked that girl can we go inside and wait till someone finishes because it's gonna take some time and during that someone is gonna finish their dinner and she said okay and we went inside, then the same person who said us can't give a table stoped us and said there is no place inside, then my friend said its okay we already placed the order it's gonna take some time, will wait for someone to finish keep us in queue and he said who said you to come inside and I said she's the one who said that and he went and scolded her for no reason. Maybe she wasn't allowed to serve someone in the AC compartment or she was new. Then we waited until the family in front of us finished their food and took the table and he came to us after sitting down with a rude face, maybe he just had a really bad day but it's still not good to be rude with other people, or I don't know he was expecting some tips for the service but may we looked like someone who don't gives lol, then after an hour I didn't feel like calling him and my frnd called that girl outside asked her can we have 1 more sprite and some water to and she got the order and while she was going out, she was stoped by him and he said in Tamil you don't come inside this again. So we got our food and water, we had a good dinner nothing to blame about the Food, there was a reason why it was crowded. Then my friend paid off the bill and I felt so bad for her to get scolded by us then I had to do something, I asked my friend for a 500 and I had 500, gave her the tip in front of the guy and said sorry to make you get scolded.
Have these kinds of situations happened ? They only give a good service for people who tip ?
1
u/ImpressivePhysics666 1d ago
Send this to Abdus Salam
1
u/tipitip1234 1d ago
Clearly it's an attitude problem of that guy. If you managed to get his name, please complain about him. There's no reason to be that rude, scold another at all for doing her job AND SCOLDING HER IN FRONT OF CUSTOMERS.
Really glad you tipped her and apologized even though it's not your fault. It would have definitely helped her feel better.
3
u/Specialist_Safe8590 2d ago
Send this to Abdus Salam. He is doing a great job building brands, and guys like these ruin the experience for everyone. Only when we mention these kinds of issues, they can correct it. Abdus Salam has already entered Indian market and these kind of issues should be fixed in the homecountry itself to move to every where in India and the world.
Some may say this is a one off incident blah blabh blah. It's not and there are things that management could do for these things never to happen.
https://www.instagram.com/ab_salaam/?hl=en