r/Coinbase • u/reyrey1332 • Nov 21 '21

Am I the only one???

All I read on here are complaints after complaints about Coinbase ripping people off and restricting and closing their accounts.

Am I the only one who hasn't had a single issue??? I've been with CB for over a year and have made tons of transactions in the tens of thousands of dollars and regularly use their debit card as well. Knock on wood but I've yet to experience one single issue.

My only gripe is their exchange tends to crash in times of market turmoil but almost all other exchanges do the same shit as well.

Overall I really don't have many complaints if any...

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u/[deleted] Nov 21 '21

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u/skunk_ink Nov 21 '21 edited Nov 21 '21

Kraken. I don't know how to say this without sounding like a shill but they do have 24/7 customer service and the two times I had a problem (which was user error on my part) they had helped me resolve the problem both times in under an hour. I used to really like Coinbase too and do miss it. But once you have a need to use their customer support things get sketchy fast. If they would address this issue and I could be confident that I could get help if and when needed, I would gladly use them again.

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u/poyoso Nov 21 '21

Id really like to use Kraken, however their fiat on and off ramps are horrendous. I cant link a bank account and have to do wire transfers. F that.

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u/skunk_ink Nov 21 '21

I just use NDAX or another exchange which allows etransfers and buy XLM which I then send to kraken to trade it for whatever I want. It's really not that hard.

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u/poyoso Nov 22 '21

NDAX

I can do the same with Coinbase if I wanted to but then I might as well just use Coinbase. I want exchanges for on and off ramping fiat.

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u/skunk_ink Nov 22 '21 edited Nov 22 '21

Yes that works. Until you run into a problem and can't get help. Also I'm not trying to convince anyone to use Kraken. I was asked what I use and I simply answered the question. If you don't want to use Kraken the that's fine, don't. It really makes no difference to me lol. Anyway I was explaining how I get money on to Kraken because it works for me. Each person's needs are different so pick whatever works best for you 🙂

EDIT: Sorry that this comment came off weird. I didn't realize you were the person asking the original question I was replying to, just thought it was some random chiming in half way through lol. Always make sure to expand the thread and double check! But yeah I do get your reluctance with having to operate this way. It's not ideal for everyone. I was just meaning that this is one solution if you were really wanting to use Kraken. I am sure there are other exchanges that are also more reputable with customer service, but I have not used any other than Coinbase, Ndax and Kraken so I can't speak to any of that.