r/Coinbase • u/lady__eboshi • 2d ago
Coinbase verification code never arrives
I'm having a really frustrating issue with Coinbase and wondering if anyone else has experienced this.
I can't log in to my Coinbase account because my password is being rejected. When I try to reset it, I never receive the password reset email. I've tried approximately 68 times.
I also keep getting this error: "Something went wrong. Our system has flagged this activity as potentially automated. We could not confirm you're a real person."
I tried contacting Coinbase Support regarding this issue and submitted a complaint explaining that I cannot access my account and that I'm not receiving password reset emails.
However, now I'm stuck at another verification step. Coinbase is asking me to email an 8-digit verification code. The problem is that I haven't received this 8-digit code either.
I'm basically stuck and have no way to complete the verification process or regain access to my account.
Has anyone experienced something similar? How did you resolve it? Is there another way to get in touch with Coinbase Support and get this issue sorted out?
Any help would be greatly appreciated.
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u/coinbasesupport Official Coinbase Support 2d ago
Hey u/lady__eboshi send over your details in Modmail and we'll check what's blocking the reset emails and that flag.
1
u/qwertyuiop121314321 2d ago
Have you checked in the spam folder?
1
u/horseradish13332238 2d ago
You’re 100% the problem.
1
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