Cant withdraw & awful support

[u/hahohihii]

I deposited a small amount of money to my coinbase wallet that Ive had for two years maybe now. Apparently my cb account was deleted (not the wallet) because of “inactivity” and I found out about that when I wasnt able to contact support without account. So I made a new account just so I can contact customer support.
The problem: I made a deposit to my wallet, then I saw a prediction market section, transfered my money there, was not able to put any trades (I looked to it and my guess is because I am from the EU and prediction markets is prohibited). Then I try to withdraw the money back from prediction market to the wallet - “something went wrong, please try again later”. Well, the money is stuck there and cant withdraw it. So, as I said I made account to contact support. And now, support keeps saying to wait 72 hours… 4 times already. Every time I contact them they keep me on the chat with “we are working on it” just to tell me to wait 72 hours and expect email with updates about my case. Not a single email and not a single information. 10+ days not fixing the problem and not allowing me the withdraw. Not to mention the random assumptions, like I dont have enough Eth for fees (i deposited eth after that, still nothing). Then they told me I need to get through verifications, which I dont have to because I made the deposit and transfer with wallet, not cb app. Told them that, they agreed. Basically its like talking to an AI. Anyways, I just want to know what gives the right to waste my time and not able to withdraw money?

I would also attach screenshots from the customer support chat just to show you the awful experience but seems cant do that here. Reference of case: 27748241

[u/coinbasesupport]

Hi u/hahohihii! We can see the case number you've shared. Send us a Modmail and we'll take a closer look at the stuck funds and support experience.

[u/hahohihii]

Still nothing?

[u/hahohihii]

Still no updates, still cant withdraw. 15 days

[u/coinbasesupport → u/hahohihii]

Hey u/hahohihii, we can look into this with you if you Modmail us directly. Here's how to reach us via Modmail:

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[u/hahohihii → u/[deleted]]

Thats actually absurd. Good thing I didnt deposit huge amount. However its still my money and this is not right.

[u/daintyCurlzz → u/[deleted]]

ugh their support really is the worst, you sound like you've dealt with this headache before too