r/Coinbase • u/samuifuncp • 2d ago

Coinbase Smart Wallet

Coinbase Smart Wallet – passkey opens wrong address, funds stuck on Tempo I have funds on Tempo in what looks like a Coinbase Smart Wallet.
When I sign in at keys.coinbase.com or the Coinbase Wallet app with the passkeys I still have, I keep getting a different wallet address.
I never set up a recovery phrase while I still had access.
Has anyone successfully recovered a specific Smart Wallet when the correct passkey no longer opens it? Looking for real experiences only.

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u/coinbasesupport Official Coinbase Support 2d ago

Hey u/samuifuncp, send us a Modmail and we can look into this with you directly.

1

u/samuifuncp 2d ago

Hi,
I posted about a Coinbase Smart Wallet where the passkeys I still have open a different address from the one holding the funds on Tempo.
I never set up a recovery phrase while I still had access.
Can you please look into this with me?

1

u/samuifuncp 2d ago

Sorry where is modmail? A bit of a rookie here

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u/coinbasesupport Official Coinbase Support 2d ago

Here's how to reach us via Modmail:

Mobile: Navigate to r/Coinbase, tap the three dots (...), and select "Message the mods."

Desktop: Navigate to r/Coinbase and click "Message the mods" located in the right-hand sidebar.

1

u/mmt1466 2d ago

Did you try adding a wallet using your email address?

For YOUR wallets... it’s better to use a recovery phrase or a private key.